Our family of 6 stayed at the Gloria Serenity, 4 in a Villa and 2 in the main hotel. We have stayed at the Gloria Golf on many occasions, but because the Golf was closed for renovations this year (February 2024) we decided to stay in the Serenity. We had an absolutely fantastic holiday. The hotel and rooms were immaculate, and the weather very kind to us. All the staff were extremely helpful and went out of their way to ensure that all our questions (and there were many) were answered very quickly and to an excellent standard. We decided to book directly with the hotel and Assida was very helpul and patient with all our email questions. Whilst at the resort the WhatsApp group for those staying in the Villa worked brilliantly, Anastasiya, Maryna, Oksana and Katarina were our contacts and they addressed all our questions very promptly and to a very high standard. The food was excellent in the main restaurant and at the A La Cartes..... and the choice of drinks and snacks was endless - the ice cream parlour, patisserie and chocolatier are brilliant. We would like to say a big thank you for their wonderful help and service to Sezgin who served us outside at the 24 hour A La Varte restaurant at lunch times and Muhsin who really looked after us around the outdoor heated pool. At reception Nina (thank you Dilek for introducing us to her) and Mustafa went out of their way to ensure we had a fantastic stay. We would also like to say hello and thank you to those staff who were working at the Serenity who we had previously met at the Golf including Mehmet, Bulent and Alaaddin. Already looking forward to our next stays with you.
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