Everything was perfect until I receive a bill with extra 30 euros for a missing shoehorn in the room! Even after my explanation that it might be hidden somewhere in the bed linen or under the bed since I used it and left it somewhere there, the lady on the on the phone insisted that, somehow, I stole a shoehorn! Disrespectful, not for the value of 30 euros but for the way these bunch of amateurs treat their clients!
번역