셍 후트 호텔(Seng Hout Hotel)

Seng Hout Hotel has expanded considerably and now has 2 buildings. Safety is slightly compromised as there is now an outdoor walkway along the windows of many rooms, with some of these windows unable to fully close/ lock - though there was no actual safety incident during our stay. Amenities and cleanliness are minimal but functional. Staff struggle somewhat with simple requests such as top up of toilet paper or additional blankets (the blanket is smaller than the bed so can be challenging to share in double beds - but additional is not available). Nonetheless, functional and comfortable stay for the price.

Short stay but good feeling. Clean room and good view for the price.

我坐火車到的馬德望，這個酒店離車站不太遠所以選擇了它；房間寬敞，乾淨，前台服務很親切，比較滿意。僅有的小小不如意之處是房內桌椅電器等都很舊，另外我房間的窗户正對着旁邊的樓。

호텔은 훌륭하고 중앙 위치에 있습니다. 우리가 도착했을 때 엘리베이터는 꺼져 있었고 우리 방은 5층 위로 올라와 있었습니다. 우리는 대형 여행용 배낭과 데이팩을 가지고 있는 60~70세입니다. 직원 중 누구도 우리 가방을 도와주거나 우리를 낮은 층으로 옮겨주겠다고 제안하지 않았습니다. 결국 엘리베이터는 고쳐졌지만 그때쯤 우리는 3층에 있는 방을 요청했습니다. 호텔은 깨끗하지만 조금 지저분합니다. 3층 데크 중앙에 쓰레받기가 남아 있었고, 수영장으로 가는 난간에 청소용 천이 남아 있는 등의 문제가 있었습니다.

위치가 좋습니다. 수영장도 괜찮습니다. 광고한 대로 레스토랑이 없습니다. 광고한 대로 바가 없습니다. 세탁실은 없습니다. 광고된 대로 예약 서비스가 없습니다. 직원의 이 모든 것에 대한 관심이 부족합니다. 실망스러울 정도로 지원이 부족한 관리.

방에 들어갔다가 다시 곧장 나가서 그 과정에서 환불 불가 예약을 희생했습니다. 장소는 곰팡이로 덮여 있었고 방은 상태가 좋지 않았으며 광고된 수영장은 미화된 욕조였습니다. 비위생적이며, 적어도 2019년 이후로 시설에 아무런 주의를 기울이지 않았습니다. 피하세요!!!

Property was ok for you he price. No breakfast offered. So made it very difficult to find anything to eat at this time. The staff didn't really want to clean the room. The bed was rock hard, but we knew this would b the case. Overall nothing much to do in Battambang

The price was low so I wasn’t expecting 5 star but honestly this hotel would be lucky to make 3 star. First of all, there are two Seng Hout hotels - the original one on the corner and the second one about 50m along the road. The original one had rooftop pool and bar, massage service, etc - all the facilities. According to our tuk tuk driver (excellent English), it was closed during Covid and has not reopened. I don’t know if the second hotel, where we stayed, was Seng Hout #2 before Covid or whether it was another hotel and the owner of the big one bought it and renamed it when she closed the original. If you check through the 166 photos of the hotel on Trip Advisor, you can see photos from both hotels all mixed together, along with other photos of mould, cracks in wall, mouldy shower curtains etc - things you don’t normally see on websites. My room was under the swimming pool and the filter machine was turned on at about 7.30 am and ran until 8.30pm, meaning I had the background noise of a whining machine all day in my room. Recommend not taking a room near the lift on 2nd floor. There is no breakfast or bar - it is more like a hostel. There is a rooftop terrace on 5th floor but no bar or other facilities apart from a big table and some seating. The pool is on the 3rd floor. Rooms are not made up daily. On arrival, your room will have towels, water and toilet paper but if you want clean towels, more water and more toilet paper on 2nd or 3rd day, you have to collect it yourself from reception. Behind the reception desk were four people playing cards all day and one of them was the receptionist. So staff can play cards all day but cannot check water and toilet paper in the rooms. Don’t use the hotel’s washing service - yes it is very cheap $1 per kg, but it does not get picked up until the following morning and is not returned until that evening. So we checked in at 1 pm, handed in the washing and were told “tomorrow morning”. This was not true. It did not return until 7.30 pm the next day. Find a laundry outside the hotel. In the heat, our clothes would have dried in 1 hour. Apart from the noise of the pool filter all day, my room was OK - I was by myself so quite big enough. It had a functioning air conditioner and also a fan, which was great as the weather was nearly 40C every day. The shower worked OK and has a shower curtain, which I like because it means the whole bathroom floor does not get wet. My bed was comfortable, although the bottom sheet was too small for the mattress and could not be tucked in at the head or sides. When you check in, you will be given your room key and the remote controls for the air con and TV - I guess people steal them. Wifi works fine. Location near the market is very good and not too far to walk to places to eat and drink. The owner, who has the pharmacy over the road, is very friendly but the staff at the hotel need a good manager. I actually wondered if they were university or college s

Front desk in staff is friendly, property is clean. I like it!