USS Kidd Museum 근처 호텔

LSU 대 테네시를 위해 Baton Rouge로 운전 한 후 2 박을 묵었습니다. 프론트 데스크 직원이 도움이되었고, 객실과 로비는 업데이트되고 깨끗하며 로비의 레스토랑 / 바는 기대를 뛰어 넘었습니다. 호텔에서 식사를하고 싶지 않다면 근처에 다른 식사 옵션이 많이 있습니다.

딸은 풀아웃 침대에서 자고 끔찍한 밤잠을 잤습니다. 소파 베드 매트리스는 저녁 식사로 얇고 마모되었습니다. 방에 이상한 축축한 냄새가 났고, 에어컨을 사용할 때만 사라졌습니다. 카펫은 정말 낡고 어둡고 더러워 보였습니다. 침실 지역의 미닫이 옷장 문은 주자에서 벗어났습니다. 프론트 데스크 직원은 매우 친절하지 않았고 아무도 미소를 지지 않았으며 상호 작용은 단단했습니다. 프론트 카운터 직원이 일반적으로 불행한 무리 인 것처럼 보였습니다.

Whew let’s get into! I have some time since I’m sitting waiting for my flight!!! After traveling well over 12 hours to get my baby to Southern for a campus tour, I finally arrived to this property and was greeted by a very nice young lady as well as a young lady she was training. I gave her my name and nothing came up which was odd because the person who booked the room for me called and switched the names but ok. I gave her the confirmation and she pulled it up and tried to assist me but the computer wouldn’t let her change any information. So she enlisted the help of her agm Lenaya Bell… LADIES AND GENTLEMEN IF SHE COMES OUT TO HELP JUST TURN AROUND AND TAKE AN L because listen; first she told the young lady directly in front of me; not to the side, not in the back; that she wasn’t even supposed to confirm the reservation was here since it wasn’t in my name. She kept over taking the young lady who was trying to tell her I’d given her the confirmation number. She rolled her eyes snatched her key and said, “I’m not getting in trouble for this.” And walked away. I am assuming the housekeeping or sales supervisor ended up helping me with no avail so I just had them cancel that I would book a reg rate room for a night and figure things out. Through the midst of it all their systems were down and I had to check myself into my room via my phone and someone walked us to the room with the master key. Room was fine yet the tv and phone wasn’t working. No biggie they said the system was down. My daughter and I head out for a very long time to come back and neither was still working. The pm shift front desk clerk switched rooms for me and it was fine but the room wasn’t all that clean. So my kid and I showered in the other room. Fast forward it’s Friday evening and I’ve noticed I didn’t receive any hotel service. Saturday morning; my check out day, housekeeping decided they wanted to start banging on my door at 9a (which I thought check out was at noon) I let her know I’d be checking out at 12. She came back at 10:30 and 11:45. When she came at 10 I asked for towels since I wasn’t serviced and the housekeeper said shed have to go and grab a couple sets from an empty room. No one returned. So I went downstairs and Ms. Alice (please give her a raise or promotion) literally took charge of the issue and brought me towels! As I was leaving the room because clearly they needed it for something the phone began ringing.. I’m assuming it was 12 and front desk was calling Got down to the front desk and was greeted by the young lady who assisted with check in. (I feel so bad because she’s training and she’s being thrown to the wolves) (I work in hotels and had to assist her with helping a guest because her agm rudely walked away from her). I asked for the general manager Tamitha? Information and was told she refused to give that out so I will be formally contacting the district or regional manager for this property. The age is extremely rude to her employees

Very nice place, lovely staff, they qre very helpful

All good thanks

Sooo let me START by saying I used to LOVE THIS HOTEL! This hotel used to be considered 5 stars to us when we started staying here from 2009… this all changed last week when I checked in on Wednesday.. I check in, go in the room and I see there’s a light flickering non stop.. the sheets are OLD!!! with stains. But the thing that hit me first was the smell of MOLD!!! I checked everything and couldn’t find the mold until I looked in the A/C. Full of mold. By the bed ? A ROACH. the toilet ? My 6 year old screamed “mommy that looks like poo stain”.. we called down to report the strong smell of mold. The lady downstairs said “would you like to move to the 5th floor?” I asked “will it not smell like mold?” She said “I will go check and we will move you after I’ll call back”. Okay… we SAT ON THE COUCH alllll night. Sat so long we fell asleep… never got another room. I was pissed. Waste of money. No good sleep… to top it off ? no microwave in the room. I called for room service and was told “we don’t have no cooks.”…. SERIOUSLY? Then take the room service cards OUT of the rooms! … wait for it……For breakfast? Years ago they had eggs, bacon, biscuits and grits etc… that morning ? A few cups of cereal, some coffee, juice and brown bananas.. WHAT!!? After they were so excited to tell me about “complimentary breakfast”… keep that. I took pictures just in case they needed proof. Never EVER have to worry about me staying here. The absolute worst experience ever. You’d be better off going to a cheap motel!

매우 만족하고 시설과 서비스가 매우 좋습니다.

로비에 스타벅스가 있다는 것을 좋아하는 멋진 호텔