헨리에타 하우스(Henrietta House, A Member of Radisson Individuals)

Everything is amazing, Staff are great, especially Raj. Will come back !

Boutique English experience within Bath city. Great breakfast and good service.

Very very good

Pleasing music, beautiful lighting and wonderful setting of room. Staff are so sweet and patient as well. The food was great and provided choices for vegan. 音樂優美，燈光柔和，房間佈置令人舒適。工作人員很貼心也很耐心。食物非常美味，充分考慮素的主義者。

代家人預訂，特別滿意！

So disappointed - booked as a last minute treat to visit Bath Christmas market Fortunately we booked on a Sunday evening which was much cheaper than a Saturday We arrived and were checked in efficiently - we were staying in room 205 - the room was small but it’s an old building so there was no surprise there. The bathroom was dirty - hairs on the toilet, the flush was worn and the shower screen was very dirty at the bottom. The toilet was propped up on a piece of wood!! I used the hairdryer only to find that it was melted and very badly damaged. We took it to reception and complained about the hairdryer and toilet being dirty. The receptionist apologised and said she would sort this out - we went out and when we returned the hairdryer was replaced and the toilet cleaned. There was a bottle of Prosecco in the fridge. The next morning we had breakfast - it was ok but nothing special - bacon was flaccid and sausage was not amazing quality. When we checked out the owner was present and asked about our stay. I expressed my dissatisfaction with the room and he offered a 25% refund and said he would e-Mail me offering a room upgrade should we stay again. We accepted this gesture and he asked us not to put anything on social media. To date I have not heard anything or received the refund they promised! This hotel was priced at over £400 the following Saturday - if I had paid this amount I would have been furious.

This is a quirky hotel with odd shaped rooms - I was in the attic! room though small had everything I needed - bed was comfortable and shower was lovely and hot ( not always a given !) Also breakfast was excellent and staff very friendly and accommodating

We booked a traditional cosy room, so this was in the separate 'traditional' wing just a few doors down from the main boutique hotel. I was worried about our stay due to all the negative reviews about the traditional wing. It was quickly clear that I was worried for nothing. This is a lovely hotel. Our room was clean, well presented and the hotel is perfectly located. It's a 18th century Georgian town house so yes, it's a little tired around the edges but this is to be expected. At the end of the day, the room was clean, comfortable and pleasant. I think the other reviews were unduly harsh. Breakfast was great - the menu is limited but they were more than happy to accommodate other requests that were not on the menu. Points for improvements: - car parking. Disappointed that not only are spaces very limited, but there is a fee to use their car park (and a very expensive fee too!). We were better off using the large multi storey at the Podium centre, as this was cheaper and had wider spots. - although the room was clean, there were a few nooks and crannies that were quite dusty, mostly in the bathroom down the side of the shower. - toilet in our room had a weak flush

The Reception and Breakfast team have made the stay there very pleasant. With your kindness and recommendations to enjoy the surroundings, we have visited many places. The rooms are great and the views are beautiful. The environment is very quiet and with all the necessary services very close. I would definitely go again.