더 파인스 리조트(The Pines Resort & Conference Center)

주방 곳곳에 개미가 있었습니다. 선풍기에서 먼지가 날아갔습니다. 주방 지붕 전체에 물건이 흩뿌려져 있었습니다. 두 TV 모두 작동하지 않았습니다. 전반적으로 태블릿을 사용하여 TV를 시청해야 했습니다. 이번은 제가 여기에 머물렀던 최악의 시간이었습니다. 여러 번 실망했습니다. 다음 달에 방을 예약했지만 이번에는 경험으로 인해 취소하는 것에 대해 여전히 논의하고 있습니다.

고객에게 서비스를 제공하는 것보다 서로 대화하는 데 더 관심이 있는 도움이 되지 않는 직원이 있는 더러운 호텔. 레스토랑에서 웨이터는 우리의 주문을 듣지 않았고 올바른 음료를 가져오도록 두 번 상기시켜야 했습니다. 웨이터 유니폼과 앞치마가 매우 더럽습니다. 이 호텔이 2001년 최고 호텔 중 하나로 선정된 것은 당연합니다(이 사실을 보여주는 포스터가 곳곳에 붙어 있습니다). 코로나19를 고려하여 호텔은 완전한 개편과 직원 교육이 필요하며, 이 작업이 완료될 때까지 해당 금액을 청구하지 마세요. 이 지역에 머물기 좋은 다른 숙소가 많이 있습니다

Awesome place can get busy in summer. Friendly courteous and scenic. Highly recommend.

This is a great place to enjoy New Year's Eve!!! The only suggestion I would make would be for them to replace the sofa and supply more barware (e.g. wine glasses!).

My family and I arrived early before check in around 1:30 and pre-registered. We were given a map and told what chalet number we were getting and I would get a text message when it was ready. We decided to walk around and explore the property while we waited. We drove around and passed by our designated chalet and made sure it had a fireplace. We were very excited and went to the grocery store and some essentials and firewood. We waited until 3:45 (check in is at 4) and never received a text message. Mean while other people arriving were getting rooms right away. I went back to the front desk and was finally given keys and was told we got a different chalet number. The chalet they gave us did not have a fireplace. We were very disappointed with that. When I asked why they changed our chalet I was told it was given to somebody else. I felt the staff discriminated against my family. They definitely give preference to certain people. I’m disappointed with the staff and hope they do better and treat everyone equally.

we arrive for dinner on the 25 , but all 3 options mention by the front desk where close, we endup buying food on the supermarket, the room was not ready at 4 and we have to wait an extra hour.

The cabin was cozy and comfortable, I was expecting a fireplace in the unit which we didn't have. The restaurants around, pizza and cafe, were closed and only open on the weekends. I wish there was more to do during our stay, we loved the Glice.

Front desk was friendly service and they were able to accommodate me with early check in.