바랑키야 Parroquia San Pancracio 근처 호텔

I spent over an hour trying to find the restaurants available at this hotels website. Impossible. I searched for a number to contact- no answer many times. Finally I get a link to What’s app only. No one calls back. I get a link to a menu for the pool bar to make reservations. You can’t make reservations or talk to anyone from this link. It’s been two hours. They call me because I sent a message I’m leaving this review. I had left the message I need to speak in English. The person who calls me does not, they don’t have someone. Perfect. I travel a lot. I’m patient. This place is third rate for making thing easy for someone to do business with them. Their approach and procedures need a complete overhaul. New development in this area of management. Beware!!!!

I have throughly enjoyed my stay at the Bqlla Plaza, to the point that I’ve extended my stay twice. I initially booked for two nights and decided to spend the first half of my vacation here. The staff is friendly, professional, and very attentive, the facility is exceptional for anyone from the tourist to the businessperson. As a veteran special events director I was especially appreciative of the level of quality exhibited on a wedding held on the grounds. Top that off with the ambiance of the pool area and the beautiful, full buffet, including eggs cooked to order, and you’ve got the makings of a memory. Can’t recommend them highly enough- special shout outs to Wilbur in the lounge and Kareme at the front desk!

Great location and close to everything we wanted to do while visiting. Easy walk to many restaurants. Good hotel breakfast with lots of selections. Shout out to Mayerly Vasquez; always very attentive and coffee cup was never empty. We also utilized the gym which was nice to have; however, it definitely needs some improvements - no TV, very warm, sometimes no water available and equipment is old. I recommend this hotel and will go back for sure.

이 호텔은 정말 좋고, 위치는 괜찮고, 서비스는 좋으며, 호텔 객실은 매우 넓고 넓으며 매우 깨끗하며 가격은 매우 저렴합니다. 추천합니다.

나는 힐튼 호텔과 IHG의 다이아몬드 엘리트의 다이아몬드 회원으로 Barranquilla에서 한 달 동안의 체류를 막 마쳤습니다. 나는 Estelar Alto Prado Barranquilla에서 받은 서비스에 완전히 경외감을 느낍니다. 세부 사항에 대한 관심과 각 손님에게 주어진 세심한 배려는 의심할 여지 없이 Barranquilla에서 1위입니다. 관리, 리셉션, 객실, 수영장, 레스토랑, 내가 전에 언급했듯이 세부 사항에 대한 모든 것의 일류 서비스는 Barranquilla에서 독특합니다. 훌륭한 직업을 해주신 호텔 매니저 Jorge Michaels 씨와 집처럼 중요하게 느끼게 해주신 리셉션 매니저 Yheis 씨에게 따뜻한 축하를 전하고 싶습니다.

I stayed here March 21-25 was an amazing hotel super friendly staff and amazing bar and restaurant service there free breakfast in the morning is also very good Colombian breakfast one of my new fav places and they have an amazing sky loft area with jacuzzi Can even bring your food up there magical

우리는 Movich Buró 51에서 훌륭한 숙박을 했습니다. 우리 비행기가 연착되어 한밤중에 도착했지만 체크인 에이전트는 매우 친절하고 전문적이었습니다. 아침 식사 서비스는 훌륭했고 서비스는 완벽했습니다. 확실히 반복하고 적극 권장합니다.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

The hotel is located a couple of block from a very nice shopping center with plenty of restaurants and shops. The hotel is very nice as you would expect a HGI to be. I would say it is even nicer than the same hotel brand in the US. The price was very reasonable. The hotel staff was very professional and courteous. The breakfast was very good. You can order eggs any style you like. It offers some items from the typical food from the region although that would be the one aspect I would say the hotel could increase its wow factor. I definitely would recommend this hotel and would return when I travel to Barranquilla.