바랑키야 Kingdom Hall 근처 호텔

이 호텔은 정말 좋고, 위치는 괜찮고, 서비스는 좋으며, 호텔 객실은 매우 넓고 넓으며 매우 깨끗하며 가격은 매우 저렴합니다. 추천합니다.

It was a very welcoming experience, the hotel is beautiful, I was able to enjoy each of its areas and most importantly its service staff, there is an impressive human quality. congratulations. Thank you very much for making me live such a pleasant experience.

I stayed here March 21-25 was an amazing hotel super friendly staff and amazing bar and restaurant service there free breakfast in the morning is also very good Colombian breakfast one of my new fav places and they have an amazing sky loft area with jacuzzi Can even bring your food up there magical

우리는 Movich Buró 51에서 훌륭한 숙박을 했습니다. 우리 비행기가 연착되어 한밤중에 도착했지만 체크인 에이전트는 매우 친절하고 전문적이었습니다. 아침 식사 서비스는 훌륭했고 서비스는 완벽했습니다. 확실히 반복하고 적극 권장합니다.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

Staff was friendly but the hotel looked poorly managed. Lobby was very warm, got to our floor and again very warm hallways. The a/c was off. I was able to turn it on later during the evening. As soon as we got to our room there was a moist storage like smell. We had two rooms and both were the same. They did get better after running the a/c and circulating the air for a while. Not something expected when booking a decent hotel. Went to take a shower and there was only one towel (room for 2), called the front desk but the towels never showed up, had to get them myself. One of the rooms had dirty/stained ceilings, dirty/dusty a/c unit, mold on the corner and loose bathroom faucet. The other room was in much better condition. They were getting trying to get us another room but not before we had to leave for the evening. Wen we got back no one checked on us to see if we wanted to change rooms or how we were doing. At that point we had settled and did not feel like complaining any more. Only one elevator working. Not the best for social distancing. Rooms are spacious and very confortable, beds are great. I would not stay again or recommend this hotel.