This was our second time in Barcelona, granted the location of the hotel was perfect and it was located right beside the Boqueria and La Rambla, overall our stay was not the most pleasant. The hotel appears new but we were provided with a very small room (the size of a closet) with no window. While the layout of the room was alright, the room was 26 degrees. We spoke to reception and were informed that nothing could be done and no portable fan could be provided (because our stay was in November). We could not sleep comfortably in the evening which was a challenge given our long days walking. The reception desk would not acknowledge us when we would walk in despite having to open the door for us. It’s so unfortunate that basic customer service skills do not exist. I would suggest staying elsewhere.
번역