HORRIBLE - DO NOT STAY HERE
This was a terrible experience. I booked a nice 1 bedroom apartment. They were not emailing me and did not send me the information to get into the apartment. I was arriving at 1AM so I needed that information since I knew it would be hard to contact anybody at that time. Well, it was hard to contact anybody in general, especially now to obtain my refund 2 months after.
On the day of my arrival around 2PM when I finally reach them they tell me my reserved apartment had some problem that something broke so it was not available but that they had another one I could use, it was in another area and they told me it was an upgrade and had 2 rooms (to which I said I didn' care since I booked 1 room, so having 2 rooms was no upgrade for me). Since I was arriving at 1AM and was traveling during the time we were communicating I was not able to book another place in such short notice (2-3PM while I was at airport/flying) so I arrive at this new place at 2AM. It was nasty, very dark, no AC!!, very ugly and looked very cheap compared to the pics of the other apt. It looked like a horrible downgrade while I was paying for a better apartment, so the next day I tell them I don' want to stay there and requested a refund for the rest of the stay since they didnt have my actual reserved apartment available. They said it was ok.
It's been 2 months and I haven't heard back from them or ******* (who is allegedly trying to reach them to no avail) STAY AWAY FROM THEM!!
번역