I hope everyone read my review before making reservations as I never want anyone go through what I experienced. No one should stay in this hotel. Location of the hotel is terrible. It takes about a 30-minute ride from the nearest BTS station. The worst thing is that no driver gives you a ride from the station. I asked about 6-7 drivers for a ride, but they all refused me. It seems no one knows the location. I was stupid enough to think that free wi-fi is available everywhere in Thailand, so I did not have internet connection with me, could not use Grab either. It was a nightmare for me. Eventually I could find a taxi, but it has no meter, and the driver charged double the standard fee. If you choose this hotel, make sure Grab is available with you, otherwise you may not be able to get back to hotel. Hotel should give a ride from/to the station. At least they should warn us that we may not be able to get a ride from the station, and make sure that we have Grab is available. I cannot understand how this hotel can claim themselves as a 5-star hotel. The service is terrible. When I arrived at the hotel, they seemed busy, but i was asked to wait at the reception standing up!!! They never offered a seat. A lady at the reception gave me no information whatsoever about the hotel, such as wi-fi password, the time available for breakfast. I ordered a room service, and they only accept a cash payment. In the morning, the phone rung suddenly for the morning call I never asked for. The staff starts clearing the room very early in the morning, and they make communication with walkie talkie, and you can hear their conversation very clearly and bothers you having a sleep.Clearly, the room is not soundproof. After I spent 2 night there, I could not stand their service, so decided to change the hotel. As I booked for 6 nights, I asked for refund, but they gave me no refund… When I was checking the room to make sure nothing is left in the room, I found my socks between the comforter and the sheets. I was so disappointed because it indicates that the sheet is not changed at the time of cleaning. No staff member smile or give you greeting when I encountered them. I would not complain these things unless the hotel claims themselves as a 5-star hotel, but as long as the hotel is rated 5 stars, I expect the service is superb. Never ever book this hotel! You can find better hotel in Bangkok!
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