We stayed here April 24 for one night. Check-in simple, the room was great, clean and as expected from PI. The stay was let down from the kitchen. We paid £22 for breakfast for 2 adults, and had one child who ate free. The restaurant staff were fantastic and did the best they could. There were only 2 staff members on, Chelsea and a young girl with blonde hair I didn't see her name as she was too busy everywhere! They worked their socks off doing the job of probably 3 or 4 people seating guests, clearing tables, cleaning messes, trying to refill the food and crockery etc as best they could. The kitchen were way off keeping up with demand for hot food, when I went up there was only beans, hash browns and a couple of fried eggs left to choose from. By the time any bacon or sausages were put out, they were gone! Speaking to another guest in the queue for hot food he said this was their third morning here and it was the same the previous 2. If you're going to make guests pre-book timeslots for breakfast, surely you can then see how many people you have to cater for to ensure you don't run out of food when guests are paying £10.99 each for "unlimited hot breakfast". Once again, Chelsea was fantastic and went over and above to ensure my son's milk allergy was catered for safely, which is one of the reasons we stay at Premier Inn over other hotel brands.
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