크레이그스 로얄 호텔(Craig's Royal Hotel)

Great experience

酒店的歷史十分悠久，公區和房間內的裝修都非常復古且有藝術感，有很多畫作。電梯還是古老的拉門式，住在裏面的感受很不錯，推薦！

酒店歷史悠久， 一進去就能感受到特別的文化氣息， 電梯開關門還是要用手動的，像極了電影裏的一些拍攝場景。 入住那晚，前台小哥熱情，服務周到， 解釋非常耐心和詳細， 並且説我們的護照的設計很酷， 從封面的顏色到第一頁的設計。 當晚晚餐在一樓的餐廳吃的，他們推薦的是紅咖喱魚，味道很不錯。 酒店房間乾淨整潔， 訂的單人床房， 取暖舒適， 洗手間還有熱毛巾架，很舒適。

作為一個旅行過50➕國家的行走貨，生平第一次給酒店差評。我預訂了酒店最好的皇家套房，兩晚，1，給我安排了一間底樓窗户不能打開的房間，跟他媽坐牢似的，我還不如訂一間普通單間呢，花錢買罪受；2，服務態度極差，不給打掃房間，到前台質問，説是酒店有規定，客人沒主動提出要求就不打掃。扯淡！按照慣例，客人沒有提出要求，是不換床單，怎麼可能不打掃衞生？不更換毛巾浴巾？？我們提出來後，説是馬上安排。一小時後回房間，還是沒有打掃，衹是拿了兩張乾淨的浴巾過來。擦！花錢買氣受！

Booked the top room for the spa. Spa was not working. Aircon didnt blow out anything and in 30degree days made it unbearable. Air vents full of dust. Paid for parking which you need to call reception to open gate. Calls went unanswered so stuck outside and inside

Beautiful old hotel with great character and charm. Loved staying here and would highly recommend to others.

Great location! Walking distance to all the shops and restaurants/cafes. Room was lovely, super clean and very quiet. Restaurant serves great meals at very reasonable prices. Reception staff could be friendlier, more welcoming, and give more instructions as to where to find our room, the dining areas, dining times, just generally more personable. Customer service was lacking, but there were a few amazing team members. Definitely did not like the pokies. As much as we loved the hotel, I did not like the ******** area which was adjacent to the dining area. Not our type of thing, but may not bother others :)

The property is elegant, with historic attractions. Modern world brings the common pleasures to the old building. Enjoy every minute and cafe in the restaurant, with food from the town.

We stayed for 2 nights - Saturday and Sunday. We fell victim to the hotel's "We're Going Greener" policy. A policy which was not explained at Check In - and the "sign" explaining it at Reception and in the room was of a colour and font size that made it almost impossible to read. Apparently we were required to ask to have our room serviced daily - something I have never heard of anywhere outside a serviced apartment - and to do so before 5 pm the evening before. When we took this up with staff, they were unhelpful, rude and eventually, begrudgingly, provided us with some clean towels. What is more insulting is that it is highly likely that this "initiative" has almost nothing to do with some noble commitment to the environment - it is a thinly veiled, cynical move to save on operational expenses. Craigs was once an iconic Ballarat establishment. It is no longer. It's a Pokies venue with a really poorly serviced hotel attached to it.