더 지넹 빌라 - 바이 카라니야 익스피리언스(The Jineng Villas by Ekosistem)

Nice location my son love it. we feel relax and the location is acceptable nearby there's laundry service, food restaurant, supermarket.

Building is old No maintenance,dirty Need to rebuild this building

I had stayed in the villa for about two weeks with my mum and my room was growing mould on the walls and the bathroom smelt like mould.. the cleaners changed my sheets 1 times! And when they did they put dirty stained ones on. The only thing the cleaners did was place fresh towels on the bed and makeup the bed.. my mum messaged the owner and she contacted the staff the next day she organised a deep cleaning.. which was today. My bathroom still smells and there’s still mould. In my mums room there’s mould growing on her curtains and her bathroom also smells. As well as the kitchen having mould behind the sink there were ants everywhere when we first arrived. Back to my bedroom.. the mattress was rock hard! The door on my mums bedroom and mine was so hard to open I had to get her to help me whenever I had shut the door. The kitchen door could only lock from the outside so when you went inside the door did not shut. I went to the front office for some clean towels and they then said “ this is different management sorry we can’t do that” later that day we came back and the cleaners had been. We left the keys in the box at the front and I went to grab them to open the door and they weren’t there. So I went back to the front desk.. explained everything and they said the same thing. Which then I was confused. Not great service or cleaning. The location is nice. And the villa its self is nice just the customer service.. services.. and cleanliness was horrible.

Me and my mother came to Bali and stayed here for 2 weeks.. the staff were every average.. we were told to leave our spare keys in the box out the front for the cleaners.. we then came back to our villa to the keys not there and went to the front office and the staff said it was “ not there management” later on we came back again for some clean towels and they said the same thing. Staff were very average and very clueless. The cleaners weren’t very helpful.. they made the beds and left some towels! The kitchen was gross and so were the showers.. the showers plumbing needs to be checked I went to have a warm shower and had the temperature on not even a 1/4 of the way hot and over 1/2 cold and it was boiling hot it burnt me! I couldn’t even touch the tap.

Breakfast was very nice and the staff , however the fixtures and the property was very old and not even very clean! They are also tearing down the rest of the property.

We have just had a 16 day stay at these villas and for the price we locked in 5 months ago was very a very fair price for our villa. We were very happy with our villa and the location. The couple of little maintenance issues that arose were promptly dealt with. The service was very good and the free breakfasts were also very good. I recommend The Orchard restaurant 2 minute walk away. The Spa next door is cheap but would rather spend a couple of dollars more and get much better trea**ents. There is a little shop out the front. Although the Bintang Supermarket is literally a 5 minute walk away. There is a brand new Kentucky Fried Chicken on the corner...6 minute walk. There is also a little Italian restaurant which does amazing Pizzas just a two minute walk . We would stay here again.

Large space, clean and welcoming. The staff is amazing and breakfast delish. One issue was getting elderly in and out of pool. A rail Would have been helpful, but we managed. Will stay again for sure. 7 min walk to shops. The pool is was beautiful and bed comfy.

Staff is great and very friendly. Always smiling and if I needed something done before I got back to my villa we would message them on what’s app and they will take care of it

This property is in desperate need of renovation. The staff was great. The villa needs major work, especially the bathroom. Additionally, what I thought was a horribly stained toilet seat, actually turned out to be poorly cleaned. I was able to remove the stains and other debris from the toilet myself, after purchasing my own cleaning products. The smell that comes from the sewage system through the toilet and shower is unbearable. There were also Palmetto bugs that would come from behind the toilet, multiple at a time. The bed was very clean and comfortable. I would not recommend staying at this property.