아비샤 빌라 짐바란(Abisha Hotel & Villas Jimbaran)

Nice hotel

I am writing to express my deep dissatisfaction with the services I experienced during my stay. Unfortunately, I encountered a significant issue during the night, as the water supply was disrupted for the entire night. This inconvenience was exacerbated by the fact that there was no night staff available to figure the situation promptly. I attempted to contact the front desk several times, but there was no response throughout the night. Moreover, when the morning arrived, I expected a swift resolution to the water problem. However, the response time was surprisingly slow, and it took an unreasonably long period for someone to figure the issue. This situation not only disrupted my sleep but also caused unnecessary frustration and inconvenience. I understand that unforeseen circumstances can occur, but the lack of a timely response and the absence of night staff are matters that need urgent attention to ensure the well-being and satisfaction of your guests. I kindly request that you investigate this matter thoroughly and take appropriate measures to prevent such incidents in the future. I trust that you value feedback from your guests and will take the necessary steps to improve the quality of service at your establishment. Thank you!