The hotel was okay, had 2 great swimming pools and the rooms were nice. The hotel was also located in a quiet, beautiful street. The wifi wasn't great, but doable. Breakfast was okay, the on the go breakfast during trips was not. The biggest dissapointment was the service desk. We would recommend NOT to book any tour trips with them. We booked a tour at the desk with them through UMK to nusa penida. The whole trip was terrible. From the pick up at the hotel, to the transport in a tiny harbour where no one could speak English, to the tour itself. Also with a guide that didn't speak English and drove extremely dangerously. We got minimum time at each beach viewpoint and spend almost the whole day in a bumpy car. The following day, we also had a pick up booked to take us to the Padang Bai harbour to catch our boat to Gili. The driver was almost an hour late and we didn't get much explanation from either the hotel or the driver. Both experiences were very stressful.
번역