Hotel Crystal

the only hotel /complex with good service in all of Bakuriani, friendly attitude from all staff, they ran after my 1.5 year old child for dinner 4 days in a row, good bed, comfortable rooms, go for sure, excellent stay is guaranteed.Location is also wonderful, just near to ropeway.

We came to celebrate the New Year with a group of 5 people. An additional service was ordered for organizing the New Year's Party. As a result, 5 people were seated at a table for two people, and it was set for two, not five. Naturally, there was not enough food or drinks for the company. We asked them to bring some of the drinks that we should have had on the table, and as a result we were demanded to pay for drinks, although they were included in the bill for the service. In fact, three out of five people were simply deceived, and the service was not provided, and the hotel received $400 for nothing, and they also charged double for drinks. In addition, during the celebration in a relatively small room, they played such loud music that many guests began to leave almost immediately after midnight, because it was unbearable to be in the room. We also called the hotel several times before checking in to find out if there would be any program for children during the celebration - we were promised that there would be. As a result, nothing for children. If we had known that we would be so deceived with the New Year celebration, we would have chosen another hotel.

Rude staff .. I’m writing this review from the lobby of the hotel. I am checking out this morning , when I asked my bags to be brought down . The man at the reception is rude and said he’s busy . I saw him pour a whiskey shot ( red label ) and down it in front of me . It’s 10 am . Is this what he’s busy doing ?? . He’s still hasn’t gone for my bag .

I recently stayed at Hotel Crystal in Bakuriani, Georgia and had a mixed experience. The massage service offered by the hotel was on the pricier side, but it was absolutely amazing. The staff even went above and beyond by keeping the spa open after closing hours to accommodate our schedule, which was greatly appreciated. The indoor pool and spa facilities at the hotel were quite good, providing a relaxing and enjoyable experience. However, during breakfast hours, the dining area was overcrowded, making it a bit chaotic and challenging to find seating. The rooms at Hotel Crystal were on the smaller side and felt a bit cramped. Additionally, the lift had some technical issues during my stay. However, the views from the hotel were truly stunning, offering beautiful scenery. During my visit, the hotel was mainly occupied by Arabic tourists due to the Eid Holidays. This gave it a bustling and lively atmosphere. It's worth noting that Bakuriani is known for being an amazing ski resort, but I visited during the off-season, so I didn't have the opportunity to experience that. Overall, the room service provided by the hotel was good and the staff was attentive. Despite some drawbacks, Hotel Crystal offers a decent stay with its convenient amenities and breathtaking views.

The staff are friendly and very polite. The walls are thin so you will hear your adjoining rooms. The food is basic both at breakfast and the evening meal. The rooms are clean, modern and comfortable. We were on a summer cycling tour and the location was good.

Pool over used from screaming child near spa noise come from outside too so relaxing expensive massage doesn't work, gym with everything broken , breakfast poor quality no bakery or vegetal milk for vegans , dinner time only until 8.30 pm ridiculous