마디나 호텔 바쿠

My father and I stayed at this hotel on our last day in Baku in April 2024. The rooms are average sized with a tiny balcony that offers a nice view of the boulevard. The room and bathroom were clean, with the essential facilities such as twin bed, kettle, phone, television and toiletries. The breakfast is decent with options for vegetarians, and the hotel is close to the boulevard, carpet museum, etc. There are other restaurants and shops nearby and the place is safe to walk around. The front desk staff were courteous and helpful, and made this stay very pleasant. Overall, a good experience and value for money!

One of my worst nightmares as a tourist visiting a new country for the first time. I had made 3 bookings in their sister hotel (Zamzam Hotel) for me and my two friends from Dec 27th 2023 until Jan 2nd 2024. When I reached ZamZam Hotel, they told me their lift is having some maintenance issues and they have decided to put me in their sister Hotel which was Madinah Hotel and a few blocks away. I was not informed about this maintenance in advance. I was asked to carry my own luggage and walk these few blocks to Madinah Hotel. We were not given any kind of comfort or concession for the inconvenience caused to us. Madinah Hotel was an extremely dirty/unhygienic Hotel and we were asked to pay in cash during our check in since their card machine was not working. The staff made us walk the whole street to look for ATMs. After a hectic trip, we had to walk so much and all ATMs in the area were not even working. They put me in a double bed standard room which smelled of sewage at different intervals of the day throughout the 6 days. I found a used condom packet at the side of my bed. On informing this to the staff, they did nothing about it. They told their cleaners to clean my room immediately and that was never done. The water bottles were not sealed, the bedsheets and pillow case were dirty. The water kettle in my room had so much filth inside it. Despite trying to wash it, the dirt wasnt going! They served cold breakfast and the same menu everyday. The staff was polite but not helpful. I would not recommend Madinah Hotel to anyone in Baku!