더 리츠- 칼튼, 바쿠(The Ritz-Carlton, Baku)

When registering, the reception asked me to book 700 manat from my card and actually booked it and I left on 2/5, during which I spent 300 manat, and I had 400 blocks left, and the amount was not returned to my card so far. I sent an email to the hotel to no answer no attention

Hotel is newly opened, everything is new. Had a dinner in the restaurant but menu wasn’t kind a ritz Carlton level, only one restaurant in the entire hotel.

Disappointed in all honesty. The room itself was as expected, nice design and very spacious. Housecleaning was below par as there was still rubbish on the floor after I had returned in the evening, 2 nights in a row. Had to wait a few minutes for the shower to get warm. No toothbrushes in the bathroom. Miscommunication between staff about payment which resulted in a very unnecessary late night phone call from the front desk. Further miscommunication about parcel delivery. One day it was brought straight to the room, the next day it was against hotel policy. Asked for help with luggage for check out, never came. Very far from the ritz experience.

It was so good and

Отличный новый отель. Мы заранее предупредили отель о том, что у нас свадебное путешествие. Отель сделал нам прекрасный сюрприз: повысили категорию номера и украсили все лепестками и лебедями из полотенец. Дорогое постельное белье, отличные матрасы и подушки. Мы прекрасно выспались. Прекрасная шумомзоляция. Локация рядом с центром Гейдара Алиева. До набережной ехать на такси минут 10. Сходили в спа: большие сауна, хамам, паровая комната. Бассейн с водой комфортной температуры. Вкусные разнообразные завтраки. Благодарны отелю за прекрасный сервис и незабываемые моменты после свадьбы. Точно вернемся сюда снова.

無論哪個城市，如果當心選不好酒店，選麗思卡爾頓就對了。整體主打一個熱情服務，不管餐廳還是前台，入住當天就知道你是哪個房間的客人。給在異國他鄉一種安全感。離Aliyev藝術中心也很近，走路就到。

服務真挺不錯 入住的時候還安排了會説中文的小姑娘接待 餐廳和reception的服務人員態度都很好。但設施和房間的水平確實比其他的麗思卡爾頓差一點，總體來説4星吧

房間比較新，但是缺乏亮點，整體設施都非常齊備，比較推薦。地理位置距老城較遠，不過離黑達爾博物館比較近，服務態度非常好！

Отель на высоте. Сервис прям 10ка