This is the second time to this hotel having previously enjoyed our stay 2 years ago. The new refurbished look is lovely, cannot fault how it looks, the new cat feature is certainly a talking point, it’s huge ! The location is brilliant, the beach is so lovely right next to the hotel with crystal clear water, although one holiday maker put me off going in after saying she had been bitten by a jellyfish in there. The pool isn’t very big but sufficient to cool off at a nice temperature. The floor can get very slippy though. We had a superior sea view room, very comfortable with clean bedding. The room was lovely and cool, you have to leave one room card in the slot to keep cool at all times. We had a lovely cleaner, they were always smiling and asked me every day how I was which I’ll explain later. Staff in restaurant were pleasant and so efficient. Food really nice, always something nice to eat but I have to say could’ve been a bit hotter at times. I enjoyed eating outside for breakfast overlooking the beach. The chill out bar was nice with a dj playing music most nights. Yes it’s aimed at the younger generation but we are in our 50’s/60’s and loved all the sounds. Now, I do have a negative comment about the step coming out of the chill out bar. There is no signage to say there is s step nor any lights around it. I missed my footing 3 days into the holiday where I fell flat on my face badly bruising my legs and sprained my ankle, you can see from the photos the damage that was caused by this. I struggled for the remainder of my stay walking. The bar staff pleaded with me to complain to management to get signs put up as they said it had happened to others. And no, I wasn’t even drunk !!! The other factor is check out rooms. We were told throughout the holiday we could have a late check out room which we checked the day before also and was assured no problem and come back next day which we did only to be told no rooms available, we weren’t leaving till 8.30pm that night and was furious to be bluntly told no rooms available that every single room was booked. I actually booked a separate flight home early rather than sit around all day but as we were leaving was then told we could have our room after all which by then was too late. Duty reception manager was quite rude. We will probably give this hotel a miss for a bit but won’t rule it out in the future.
번역