빌라 라 에스탄시아 비치 리조트 & 스파 리비에라 나야리트(Villa la Estancia Beach Resort & Spa Riviera Nayarit)

Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45

I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your ******* status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.

I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on ******* but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through *******, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t

We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.

Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.

Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.

I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.

Stunning, excellent food, beautiful pool, tons of space. Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.

Aggressive timeshare selling and waking me up in the morning to do more of it, left a bad taste.