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The staff are all nice and friendly as they allowed us to leave our belongings on the reception area since we arrived early as the check in time is 2pm. They also allowed us to leave our bags even after our check in at 12 nn because we still roam around Baguio and left at night. The room service is also kind of good as we manage to get a help in setting up the hot shower. The room is also clean and worthy of the price you paid since we did not stay much at the hotel as we most the time outside while the location is kind of far from Burnham park but it is just near the La trinidad benguet and few blocks aways from Bell church which is also a great place to visit. The only issue we had is the service water as it seems to have an after taste and the breakfast that did not manage to finish because it also has a aftertaste. Overall the stay is good.