Aura One Hotel

호텔은 깨끗하고 방도 넓었습니다. 아 베개가 너무 좋아요.. 너무 푹신하고 푹신해요. 직원들은 매우 친절하고 도움이 됩니다. 확실히 여기 다시 예약하겠습니다. 추천.

PROS: 1. Room is generally clean 2. The staff are accommodating especially the security guard during the night of our stay. He showed excellent customer service and was very warm to all guests. Forgot to get his name but he was amazing. He's also the one who assisted us on the basement parking around 1900H. 3. They have accommodated our request of a chiller which we really appreciate. 4. They have a basement parking 5. They used a really good scent for the hotel 6. Spine board and wheel chair are noticeable 7. Request for a room on a high floor and near lift was accommodated 8. Cameras were placed strategically 9. The staff we're friendly CONS: 1. They don't have torch light inside the room in case of emergency 2. No safety box in the room 3. Floor under the bed is dusty. This is a common overlooked on housekeeping but disappointed to see 4. Room service is only up until 7PM 5. Someone knocked on our door during the afternoon bringing some luggage which are not ours 6. We placed a Wake Up Call request on our registration card at 9AM but was not done. 7. We inquired about the room service menu, the Frontdesk said they will send it via messenger however, they delivered the actual bulky menu on our room. Maybe the management can opt to QR Code menu in the future. 8. No courtesy call 9. There are black stains/marks on the bed sheets 10. No one offered assistance for our luggage 11. Our stay could've have been better if not only for the breakfast. This is probably should be look into. Hotdog, tocino and logganisa are plain and cannot justify the high price for them, but the beef tapa was terrible. They chef might not tasted it because it was too salty. We had to dip the tapa in the vinegar for us to be able to eat it. Don't order the tapa. Overall, we enjoyed the stay. There's still areas to improve since its a 3 star hotel but a lot of potential to be one of the top hotels in Baguio. Will surely come back here for our next Baguio trip since the price is really competitive but hoping they can resolve the small things that really matters at the end of the day.Show less