They don’t explain that they have standard rooms without AC, so when my family arrived with the three rooms, which another family member reserved for us, unbeknownst to them we had to pay an extra 1200 pesos to upgrade to premium rooms. I hate surprise gimmicky things already, which gave a bad omen like feel to the stay. The first thing my brother in law tells me after it takes an hour to check in, while I dealt with my fussy 10 month old, is that it would cost 500 pesos if we lose the room key. That is a long and slow check in process. Let’s see, the patios have no furniture to sit on so there is no lounging in them. The internet is capped at 2 devices per room, and there is no switching of devices during the stay. So after my wife and I logged on with our cell phones, I couldn’t switch out a device to my daughters iPad. The TV only had Netflix and no cable channels. The showers leaked into the toilet area which seemed part of the design because there was a drain under the sink. The bathroom sink was clogged, filled fast, and drained slow. When we asked for an extra towel and pillow evening for my baby, it took over 45 minutes for them to come, so we just shared towels. I went down to reception to ask in the middle of my wife and baby showering and it didn’t seem like a friendly encounter. The worst part was that later on in the evening after just returning from SM mall, our van driver urinated on the far side where he parked in the parking lot. And the security guard ran over and told him we was going to be fined 2000 pesos. Later on with attitude the same receptionist told my brother with attitude we would need to pay 5000 pesos. The following morning during checkout they withheld a cash deposit of 3000 pesos for one of the rooms. When we wanted to talk to a manager at 9am they said one would come at 10am or noon, so we went out and around and then returned at 1pm. They refused to let us speak to a manager. We weren’t against paying a fine but the equivalent of $60 US dollars was excessive, and another receptionist told us they talked to someone, never explained who, and they still told us no we owe 3000 pesos. After a long debate with multiple employees they finally returned the security deposit. Their contract mentions reckless act, mind you but it was raining on and off our entire time, there were no signs, warnings or explanations for what our driver should do. Again it was outside and we parked at the far wall opposite of the entrance. The following day they also accused our driver of being drunk despite us being with him for over a week and us using him many times in the past, and us just returning from a full day of excursions and having him east dinner with us. The inconsistent charge they told us was abhorrent and the fact that it was so excessive made the whole ordeal of arguing for 15 minutes with no one ever identifying as management was abhorrent. They had to have a person teaching Hotel hospitality etiquette, who didn’t
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