My partner and I had booked our room five days prior to our stay. On arrival, we were informed that the newly renovated Spa and Well-being centre were not open. This was particularly disappointing as my wife was looking forward to using the spa facility. When we asked at reception as to why we were not informed (no spa facilities) at time of booking, the staff could provide no answer other than give a shrug of indifference. We have stayed at this hotel on numerous occasions over the past ten years, prior to the refurbishment (Hotel Ocean Manche) and we were disappointed that the hotel has lost all of its Gallic charm. The exterior of the hotel now looks like a shabby undertakers, the bathroom (in our room) had lost its bath and bidet, and was now (post-refurbishment) cramped and poorly finished. The coffee facility in the bedroom is a Nespresso machine stuck in the open plan wardrobe, there are no glasses in the room, (when we asked for a couple of glasses at reception, we were given paper cups). Though advertised, there was no available Netflix or Amazon available to view. Overall very disappointing, and I am somewhat dubious of the numerous reviews listed on the hotel website that seem to heap praise on the wonderful bed linen? Finally, despite numerous complaints to the hotel, and Original Hotels Service Quality department regarding the lack of advertised facilities during our stay, no apology has been forthcoming, other than one email from the Service Quality department apportioning blame on the Hotel Maury (no response whatsoever from the hotel).
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