We booked this hotel based on the online reviews. It’s more than we typically spend per night, but this was a special kid free weekend. The room was clean and the breakfast was very nice. A nice perk is if you book directly through the hotel, as a thank you, the first fill of the mini bar is free. I so wanted to love this hotel. Despite advertising air conditioning, our room just wasn’t getting cold. I went and spoke with the night clerk on our second night, thinking maybe it was operator error and could be easily fixed. The night clerk pulled up our room on the computer and tells me that the air conditioning is broke. It would have been nice if given the fact they obviously saw this on check in, they had put us in a functioning room. The clerk apologized and said he would make a note in our record for the manager to see in the morning. We were checking out the next day, so it didn’t make sense to move us to another room. I asked the night clerk about compensation, but he didn’t have that authority. The next morning, the manager was working the front desk when we checked out. I wasn’t asked how our stay was, so I informed her of the issue. I was told that the room was at a comfortable temperature and no discount would be given. I’m very disappointed with customer service, a small gesture such as comping our breakfast or our tickets to the therme baths would have been a nice token. I understand that things happen, I don’t understand not valuing your clientele.
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