Back to Austin, TX for a second year in a row, and much as we love the city, the Heywood Hotel was a key figure in our decision to return a second year in a row. Truly one of the most unique and special hotel experiences available. This is a beautifully restored boutique hotel, and the design is comfortable and clever. Each room has a unique flair. Great location in the East Austin area, but conveniently close to downtown, shopping at S. Congress, and LOTS of great food & music venues. But what really makes the Heywood stand apart is the exceptional level of service and hospitality. We've stayed in some of the top hotels in the country, but never received the level of care and personal attention we get from this group. Cara, Erin, Jayde and Ian all went the extra mile to make sure we were happy & comfortable, as well as helping with ideas for planning a day/evening out, directions, food options, etc. A few days prior to arrival, we received an email with a questionnaire to complete with a 'wish-list' of items we would like to have. Not only were these requests met, we were given a wonderful welcome basket with t-shirts, snacks, magazines, etc. The rooms are kept immaculately clean and beds are very comfortable. We are talking about a return trip to Austin, and will most definitely be back!
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