익스텐디드 스테이 아메리카 셀렉트 스위트 - 오스틴 - 노스웨스트(Extended Stay America Select Suites - Austin - Northwest)

Check in went fine. However once we got to the room it was not clean, there were ***** (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.

Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.

All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to *******, they were unable to reach a staff member to speak to about the issues. So disappointing.

Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.

To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too much there. We were told we could get a full refund and chose to leave.

The hotel was incredibly dirty. The hotel staff did not have shoes, there was no regular cleaning staff, and the front desk did not have any clerks besides the first night we arrived. The sheets were stained, the bathroom was not clean, and the blankets had cigarette burn holes in it. I had to purchase cleaning products, towels, and blankets to make my stay livable because the other hotels in this area were completely booked. This hotel was not in the safest area of Austin and I highly recommend not staying here even if you are trying to save money. I have stayed in hotels with this rating before and it was not nearly as bad as this.

My room was not clean and a lot of the stuuf was rusted their were roaches