익스텐디드 스테이 아메리카 - 오스틴 - 다운타운 - 타운 레이크(Extended Stay America Suites - Austin - Downtown - Town Lake)

房間裏什麼都沒有，空調噪音很大，晚上無法入睡，沒有拖鞋，沒有飲用水，沒有電話，樓上走路的時候會有很大的震動。就這樣可怕的房間一晚250美元，真是****。

The property could use some updating, but overall the room wasn’t in terrible shape and the location was good.

Usually, my stay at this Extended Stay hotel is good, not a 5 start but great for the value. This time, the hallway carpet was dirty with dry mud and the restroom tub was dirty with dry dirt. Staff was great, but hotel cleanliness was definitely not. This made our stay uncomfortable.

What happened to having a hairdryer in the room. Usually its expected so you don't need to bring one. Then at 2 am some staff member is fumbling trying to open my door. Which woke me up. I stated occupied.and the staff member says im sorry i thought this room was open. I saw her through to door peep hole.

The location is very convenient. However besides that, everything is terrible. First room that was given, the bath tub was rusty and has blood stains. Cigarette Smell of the room. Requested to change the room and was given far, close to the exit door which is fine but the room- bed and pillow were very uncomfortable. Water was cold, seems no hot water. Whilst resting for the night, someone opened our room door and was able to get in. The receptionist gave the same key card number. I called but no sense of apology for the mistake. It’s uncomfortable stay in totality. It’s just the location is close to the river and the bus stations.

when i arrived there were about 7-10 men hanging around in the check in area (on the floor, leaning against walls, etc.). it was late at night, so i don't think they were waiting for a room to be ready, but as a single woman walking up, i had to ask the front desk person if i was safe. the hallways were dimly lit. the carpet on the floor was pulled up in areas and looked like it hadn't been cleaned in years. there was a small roach in the bathroom area on the sink. the faucet in the shower ran nonstop and could not get turned off.

Dirty - dead cockroach in the hallway. Homeless people outside in the parking lot and living at the hotel. Rude dismissive staff.

Tubs need to cleaned/ repaired. I don’t think anyone should be comfortable with showering on rust .

The property is in a great location so that is what I loved the most. But the actual hotel is not so great. Very outdated and beds are super uncomfortable they are Maybey 5” thick spring mattress and hardly any support. There is no breakfast just fiber bar and some fruit