소피텔 오클랜드 비어덕트 하버

방 자체는 매우 낡았으며 창문도 제대로 청소되지 않았습니다. 그러나 스파와 수영장 공간을 포함하여 호텔의 나머지 부분은 훌륭하고 업데이트되었습니다. 전반적으로 괜찮은 숙박이었지만 저는 스파에만 돌아가고 다시는 머물지 않을 것입니다.

이번이 처음인데 마지막이기도 해야지..역시 지금까지 묵은 5성급 호텔중 최악입니다.청결도는 쓰레기통도 치우지 않고,싱크대 물때도 있고, 샤워 헤드가 새고 있습니다. 로비에서 야간 주차를 도와줄 당직자를 찾을 수 없었습니다. 뿐만 아니라 주차장에서 초인종을 누르고 20분 이상을 기다려도 반응이 없었다. 가장 과장된 것은 도어맨이 차를 잘못 뽑았다는 것... 이렇게 실수로 내 차를 뽑았는데 정말 누가 차를 몰고 갔다면 어떻게 해야 할까요? 동료가 웨이터에게 치약과 칫솔을 달라고 했으나 웨이터가 아무 말도 없이 문 앞에 두고 갔고 다른 사람이 가져갔다.

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

乾淨，整齊.很好

A well positioned hotel right on the marina. Breakfast was excellent and the staff there very attentive Check in staff were good and Conner in the lounge went above and beyond to look after us and make us feel welcome The day we arrived we had been travelling for what felt like a life time! I was feeling ill from travelling. Our suite wasn’t ready we were shown to the lounge for refreshments, very quickly (Lewis? Very cherpy reception staff) came and found us and said we were upgraded to the presidential suite. I was one happy bunny!!!!! Only downside is we have been charged $30 for the minibar we never used and despite us e mailing twice no reply sadly Apart from the charge really can’t fault the hotel and all the staff did a really good job

Good service over all! Blake, Edward, Celestia, Alex and Lucy. I had a spectacular cocktail and the atmosphere felt amazing. Definitely will be back to the grape and olive bar. The music made me feel really comfortable and the chat while paying made me feel happy with my purchase.

There is such a fantastic team of staff that make this Hotel very special ! We stayed Sunday to Friday for 6 weeks in a row while I was having Radiation at a nearby Hospital and the staff were incredibly compassionate, kind and genuinely very helpful which really made the experience so much better for my wife and I ! It was a privilege to be so well looked after by such amazing people ! Lucas and the rest of the front reception were always amazing and we really appreciated so much they made sure we had a nice quiet room with a great view which really helped with going the Radiation and enabled me to rest up heaps. Maise would always stop and have a chat with us whenever we ran into her, she is such a lovely lady. Breakfast was awesome, Jimmy , Sharon and Kayla always remembered what we wanted to order and always appeared to be happy to see us. Housekeeping also always did a great job and were very friendly when you ran into them into them. Then there was the Club level largely run by Conner , he was fantastic and always had everything ready often before time and in the evenings knew I was just drinking water but always kept a glass eye on my wife’s French Red knowing she liked 2 glasses before we left the lounge. I will attach a few photos of the amazing food too ! Maddie too was great on Sunday & Monday nights when she worked. Being an Accor Diamond member we have stated at a lot of Accor Hotels and this Hotel will always be very special to us though my 6 week journey of Radiation, thank you everyone so much !!

night 1, called room service and no answer. then called concierge and took over 10 rings to answer - said she'd transfer me to room service - transferred into a black hole. had to call a second time. night 2, called both and no answer. finally got concierge and again, 'transferred' me into a black hole. I had to call back 3 times (!) before she said ' ok, i'll ask them to call you bacl. Wow - how hard is it to order room service. No, food was not great but it's room service so, that's expected. Basic Business Hotel - nothing more.

Very good staff. Room perfect. Bed very comfortable. Bathroom very good. Breakfast superb great omelets. Very close to Auckland CBD and restaurants in the Viaduct. Will be back.