소피텔 오클랜드 비어덕트 하버(Sofitel Auckland Viaduct Harbour)

이번이 처음인데 마지막이기도 해야지..역시 지금까지 묵은 5성급 호텔중 최악입니다.청결도는 쓰레기통도 치우지 않고,싱크대 물때도 있고, 샤워 헤드가 새고 있습니다. 로비에서 야간 주차를 도와줄 당직자를 찾을 수 없었습니다. 뿐만 아니라 주차장에서 초인종을 누르고 20분 이상을 기다려도 반응이 없었다. 가장 과장된 것은 도어맨이 차를 잘못 뽑았다는 것... 이렇게 실수로 내 차를 뽑았는데 정말 누가 차를 몰고 갔다면 어떻게 해야 할까요? 동료가 웨이터에게 치약과 칫솔을 달라고 했으나 웨이터가 아무 말도 없이 문 앞에 두고 갔고 다른 사람이 가져갔다.

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

乾淨，整齊.很好

We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.

The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.

The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great

Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.

The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.

Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!