I’m rating this Motel two stars ⭐️ ⭐️ and not one because the rooms were acceptably clean, which is more than I can say about the common areas, and the beds were relatively comfortable. Outside of that, everything else about the Fairfield by Marriott in Auburn, MA gets a one star ⭐️! We arrived early and were told by the Front Desk Clerk that check in time was not until 3:00pm and there were no rooms. The clerk did not take our name not did she offer to get us into the first available room. She didn’t even offer to place our two suitcases and multiple carry items into a locked room so we could walk around and explore the town unencumbered by luggage, backpacks, and handbags. Left with no other option we put our luggage & bags in the small lobby seating are, sat on a couch and watched “The View” until we became nauseated. Finally, after an hour of camping in the lobby looked like a bunch of homeless people, the clerk told us she could get us into our room. This is how our stay began. Amenities: - No pool - No spa - Small ill-equipped gym - Laundry room with a broken washer - “Free” breakfast… If you like to wake up BEFORE 9:00am while on vacation (10:00am on weekends) - Limited parking near front entrance - No view to speak of - No major enemies nearby unless you classify Dunkin Donuts or Applebee’s an amenity. ** I don’t consider the free breakfast an “amenity” when you limit the hours of availability to such a narrow time frame and require people to wake up very early to avail themselves. Guest Services/Relations: - One star - When I asked the Front Desk Clerk if they had a wine glass or any glass so I could have an evening glass of wine and she said no. She referred me to a store across the street. Seriously, there are not any drinking glasses in the entire building?? - When asked when the broken washer would be fixed the clerk had no clue… But she once again referred me to the laundromat next door. - No central A/C. All A/C units are loud window mounted units. Overall Assessment: - Save yourself the time and aggravation and choose another hotel/motel that is nearby where you will get better service, more amenities, and a greater overall experience.
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