인기 애틀랜타 오토그래프 컬렉션 호텔

Brand new hotel. Recently renovated. Walking distance both from Arena and from.Sradium

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to

Let me just say this has been my go-to in Atlanta for a few years now. We stay here about 3x a year. I have never had a bad experience here. The property is impeccably clean. Friendly and helpful staff as always. The Office Bar food is reasonably priced and good. The rooftop pool and bar, again, exceeds all my service expectations. I hope they don't change as I plan to keep coming here. It feels like a home away from home for me.

I've stayed at numerous Autograph collection hotels in the past and I am adamant that this location does not live up to the quality, decor, functionality or service that I am used to. I could have spent less money and stayed at a high quality Hilton around the corner, instead of choosing this dump as my New Years Eve location. Marriott, you have got to do better. 1. The vent fan in the bathroom was broken. 2. The shower leaked onto the floor. 3. The overall look and feel did not give me any ounce of the luxurious feel I've had with other locations. The front desk staff was non-existent and when I did need them, I was told no. The restaurant on the property is beyond below average at best, There is nothing about my stay that I enjoyed or would ever recommend to anyone else. Marriott, just because you have a prime location does not excuse the lack of quality or luxury. 0 of out 10, do not waste your money,

This is the former W Buckhead hotel. It’s not as old as other hotels in the area but doesn’t seem to be as well taken care of. They have some sort of staffing shortage. I’m not sure if the fired staff or didn’t replace them after the pandemic but it’s very evident in the service and upkeep of the hotel. The air condition in the room went out daily during my three night stay. The unit displayed that the filter needed to be replaced. Maintenance would just come in, vacuum the furnace and leave. It would work for about 12 hours before it went out again. This was during a heat wave in Atlanta and the temperature outside was over 100. The front desk didn’t even seem to care that the rooms were unbearable. Ideally a nice dip in the pool would have been nice on such a hot June weekend. However the tiny pool was full of bugs and needed to be cleaned. I only needed to have breakfast once to find out it was a bad idea. The food at the Sister Restaurant was horrible. The omelet tasted like an ingredient was spoiled. The eggs were already cracked and in a bowl on the counter. The server was nice. Things got even worse when I checked out. The hotel system was down so they needed to send the receipt after I left. When I received the receipt there were a multitude of charges for the bar that were not mine. The hotel staff never answers the phone and refused to respond to my multiple emails. I eventually had to dispute the charges with my credit card company. The faulty AC, dirty pool, and excess charges made me regret giving this place a chance.