햄프턴 인 휴스턴/험블-에어포트 에어리아(Hampton Inn Houston/Humble-Airport Area)

The service was absolutely amazing, after our last experience I called ahead of time and asked to be moved away from the interstate and we were moved. The location is perfect, the rooms and entire property were clean as always. The pool was perfect!

Website states mall shuttle and shuttle within a five mile radius. Neither is available. No restaurants within walking distance. Mall and a a 1/2 mile to walk for food court food. Property is 9 miles from IAH. Taxi to property was 45.00 and back to the airport 75.00 USD. Property provided no assistance or apology. Very disappointing and expensive.

This was a good stay room was clean and the facility was in good shape...the breakfast was better than we expected...overall we enjoyed our stay!

At the time of booking in June, they advertised a free shuttle service from the airport. When I called today to be picked up, I was told that they don’t offer it at the IAH location. Staff at the airport told me that some hotels falsely advertise shuttle service so they get more reservations. I see that they no longer mention this service on the Booking website. I would have appreciated receiving a message from the hotel to say that they did not intend to provide the service they had advertised.

Friendly staff. Nice breakfast. But my room sure didn’t look like it was cleaned well. Carpet needed vacuumed badly. And floors were not cleaned. I feel they were understaffed for this weekend.

Had a corp event here and they were very nice and very accommodating. Stayed there as well and will stay again.

The ad said that the hotel had a AirPort shuttle service, i was told by the staff it was Not the case. I had to pay for an Uber from and to the Airport.

The check-in person coul not have been more helpful after a ver stressful day beginning with a delayed flight and a missed connection.