아스투리아스 Inicio Ruta Bosque Mual / Moal 근처 호텔

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

We have been coming to Spain for over 27 years and during this time we have stayed in some good hotels and some where we have questioned the 5 star rating. Our tour of Northern Spain concluded with 2 nights in Palacio de Luces which is possibly the best hotel we have ever stayed in across Spain. There has clearly been huge inves**ent across all areas. Our room was immaculate and the quality of furnishings surpassed many of the 5 star hotels we have stayed in. The views from the public areas are stunning,made more impressive by the floor to ceiling glass screens. We would normally dine out but having sampled the restaurant on our first night we rebooked for a second night. The food was superb and the staff all took real pride in delivering great service. Last but not least the spa area looks like it was built yesterday. It is immaculate, peaceful and a wonderful addition for guests tired after a day exploring the local towns which are very hilly! ( comfortable shoes are a must). Thank you to all the wonderful staff. Your hotel is an absolute gem which we are delighted we stumbled upon.

Excelente estancia, por accesos, ubicación y atención del personal. Pudimos aparcar dos noches en la calle, junto al hotel y el sábado aparcamos en el parking Bulevar. El apartamento esta muy bien y la cocina está separada del salón así que genial . No hicimos uso de desayuno ni comidas/cena en el restaurante. Para repetir cuando volvamos a Oviedo.

우리는 어느 날 밤 여기에 머물렀다. 호텔은 유명한 건축가 Calatrava가 설계하여 외부에서 매우 인상적이었습니다. 방은 크고 침대와 베개는 편안했습니다. 서비스는 친절하고 효율적이었습니다. 가격에 놀라운 아침 식사가 포함되어 있습니다. 외부 구조는 마모의 흔적을 보여주고 있으며 만질 수 있습니다. 방 자체에는 마모의 흔적이 있었지만 우리의 체류를 손상시키지 않았습니다.

Excelente trato del personal, super simpáticos y amables. Llegamos fuera de la hora de recepción, avisamos y no nos pusieron problema, nos estaban esperando. Habitación amplia, limpia y cuidada. A pesar de estar en pleno centro, no se escucha mucho ruido.