홀리데이 인 익스프레스 리치먼드-메카닉스빌(Holiday Inn Express Richmond-Mechanicsville)

Everything was great

I was very pleased. Tandra was very attentive and helped me, my sister, and elderly parents with breakfast. Tina was very helpful. Mark was great and helpful. I would definitely stay here again.

The set up for the soap, dispensers in the bathroom, or very difficult to use, especially if one has weakness in their hands. They are very hard and stiff. The faucet in the sink is not placed well, and when you open it, water goes all over the counter. People were most helpful. Breakfast was wonderful but the bathroom is not thought out well.

Hotel and amenities dated, need renovation. The breakfast buffet was really good.

We changed rooms because we had no phone service or tv reception. Sadly we still had no tv reception during any of our stay.

It’s located where I needed to be near a business that I’m checking out with my partners. Great reasonable price per night for what’s given plus free breakfast. Good selections and nothing complicated. Friendly front staff that greets you as you walk-in and checking out! I’ll definitely come back!

Need better cleaning, needs update, electric plate that clock pulled into is loose and clock is irregular in working or not if moved

The first room was 58° and the heater was broken. And the sink wouldn’t drain. They moved us to another room. The second room, the toilet didn’t work. The third room the TV didn’t work and it was missing a lampshade. And there was a Band-Aid over one of the electrical outlets. It was otherwise clean.

I have stayed at many Holiday Inn Express and thought they were fantastic, however this location was terrible. I would never stay here again.. Check in was fine, but the room had an odor, the door handle to the adjoining room (which we were not using) was missing the base (attached to the door) and was rusty, the bathroom mirror was cracked all around the edges, the coffee make was on a stand next to the bed and the noise from other rooms and the hall was awful. If this was my first time staying in a HIE I would never be back.