Holiday Inn & Suites Asheville-Biltmore Vlg Area

I specifically booked with Scenic View to take advantage of pool and other stated amenities but some of their facility was under renovations. Front desk attendant Jermaine took upon himself to go above and beyond so that my children were not disappointed given pool closure. This gentleman went to great extent which you dont see much these days. so impressed! Hopefully management knows the quality personnel on frontline. thanks again!!!!

The hotel staff was extremely helpful though out the stay. They really went above and beyond.

It was good I jus paid for a city view an didn’t get it but other than that it was great

Property is clean.Very close to Biltmore. Staff are very nice. Free hit breakfast is a plus.

If you are visiting the Biltmore Estates you should stay here My stay was Fabulous So clean and fresh! Felt safe and secure The room set up was great with allocated places to put your bags and so much drawer space A desk 2 chairs and a large tv Coffee pot microwave fridge I really wanted to pull up a moving truck and sneak out the bed and bedding Most comfortable bed and bedding I have Ever ever ever ever…… slept on Like sleeping on a dream When I got home I was miserable sleeping in my own bed I am hoping I can get the information from the hotel to purchase the same bed and bedding they use The staff was super friendly and helpful Check in was personal and easy Anything we needed was taken care of Even a late room transfer request and finding my lost pillow I would recommend this hotel to anyone I did not use all the amenities but there were so many available to me Parking was easy and close by with plenty of handicap spaces and easy access to the building Minutes from The Biltmore house dining options gas and groceries as well All this for a really reasonable price

The hotel was very nice. The front desk staff were friendly and very helpful. The breakfast was another story. First morning, while boring in its offerings, it was OK. The second morning was another story. There was no cream for coffee. The coffee ran out and guests had to wait about 20 minutes. Then there weren’t any cups. The styrofoam cups look cheap. Nice ones with the hotel’s logo would be better. The woman manning the station spoke almost no English. When I asked her to dump my watery coffee and give me my cup back do I could re-use it, she did not understand. There were no new cups to be had. A guest could not understand how to use the waffle maker. She looked at them, did not care or try to comprehend and moved on. There were instant grits galore. Instant oatmeal for us northerners would have been nice. The sausages were overdone like hockey pucks. I did not see any wiping of tables in two days. The countertops were covered in cereal. Parents of small children had very slim pickings for breakfast options. There wasn’t enough room. As a corporate group had taken almost every seat. I would definitely work on this.

The hotel was in an ownership transition from Holiday Inn to Marriott. As a result, the signage was unexpected (“Scenic Resort”) and staffing was minimal. Otherwise, the room was clean and comfortable.

Everything was fine except breakfast. They only served the same thing (mini-omelets and sausage) all four mornings we were there, and ran out of orange juice and eggs at 8:15 am one morning (they serve until 9). But there's a Starbucks right across the parking lot.

Very clean, friendly staff! We had a great time and location was perfect for a visit to Biltmore and downtown!