더 솔트하우스 호텔(The Salthouse Hotel)

On first impressions the hotel is lovely, clean and modern but the building work does detract from the views. When we got into our room it was fine but the door leads directly to the room and is right next to the door for room 209!!! The room did feel hot and the thermostat on the wall was reading 25degrees. I checked the radiators which were turned off and then adjusted the thermostat on the wall down to 18. When for drinks and then dinner. Got back to our room around 10.30 and it was still hot! Opened the window and when to sleep. Woke around 3.00, sweating, 24degrees still bear in mind it is May and 10degrees outside, where was the heat coming from could not sleep. At 7.00 am the family in room 209 were up. In and out of there room, they may as well been in ours. Then to top it off NO HOT WATER! Cold showers then breakfast. Spent almost £400 on food and one night stay, pointed the issues out when checking out and the breakfast was deducted from my bill, £30.. really. A different room, hot water and I am sure the experience would have been excellent.

First time staying here. Hotel is in a beautiful location with panoramic views of the coastline. Our room was spacious and very clean although we did move the second night due to what appeared to be a plumbing issue related to the sound of running water especially noticeable during the night. The staff were kind enough to relocate us to a similar room without the water noise. The food was excellent and well presented both at breakfast and evening dinner. Restaurant staff very friendly and helpful. Hotel in general is very well presented and is very clean and welcoming. We enjoyed our stay which was helped by very nice staff and beautiful food. Would recommend.

Had a lovely 1 night stay in the Salthouse with a group of friends. We had a twin and a triple room. The rooms were lovely and clean a credit to the housekeepers. We had a lovely meal in the LookOut restuarant and the staff were so nice and nothing was a bother to them. The views are stunning and the weather made it perfect. All staff was so lovely and nothing a bother to any of them!

Wow amazing from start to finish A very professional welcome and checkin Super room very well cleaned and maintained Dinner in the lookout was excellent and the service and cocktails were fab And breakfast super too Staff are excellent so thank you

Had a lovely couple of days at Salthouse, mainly eating delicious food & watching the changing sky & view. All our meals were delicious, with an excellent gluten free selection. We enjoyed a treatment in the spa, then sat in the outside jacuzzi, in the rain, wind & sun. The view was spectacular. All the staff were incredibly helpful and friendly, room was large with really comfy bed.

This hotel is beautiful and in a wonderful setting .The staff are welcoming , friendly and attentive. However the entire experience was let down by the food . The evening meal was bland and tasteless and the breakfast while plentiful was mediocre. On the basis of the food I would not stay at this exceptional setting again

Amazing Hotel, our stay was first class.. The Staff were excellent and most helpful in fact they are the best I have came across, from the house keepers, restaurants/bar staff to the ladies in the spa. Also making the trip even more enjoyable was the great gluten free options in the restaurant for those who have celiac or gluten intolerant.

Have been staying here for over four years now as well as bringing the family for Sunday lunches and celebratory meals. Last Christmas the family gave us vouchers for this hotel as they knew we liked it so much. My partner and I used some of them when we came in January for his birthday and we booked this stay to use up the remainder. We arrived before three but were checked in and pleased to be given our room right away. We had booked a serene king room which cost £210. We were disappointed that there were a number of issues with the room when we arrived. There was a short curly hair in the sink, the toilet bowl was heavily stained at the base and the wall flusher for the WC was stuck with water constantly flowing when we came into the room and continued to stick throughout our stay meaning at times unless released it was difficult to flush. I didn’t want to make a fuss so said nothing though my partner did speak to reception later and although the fella took note of issues no apology or alternative room was ever offered. We noticed the menu in restaurant is now very expensive (beef fillet £46 and other mains around £30 with sides extra) and ate in the Lookout as several people sitting nearby were commenting that the food was not as good as it used to be. On checking out this morning we spent twenty minutes while the receptionist had a problem with two of our four vouchers. Both were originals issued by the hotel. This was embarrassing as we were keeping others waiting. The other receptionist had to go away as she was dealing with a cold shower issue and we heard a lady voicing her complaint that she had spoken to reception yesterday to explain she could not get an earlier appointment in spa but did not think that 30 minutes extra in the room warranted an extra £40 charge. The voucher eventually went through when the girl took over processing them. Strangely before it did she needed me to confirm who purchased one of them. At no time were we offered any proper explanation or apology for the delay. We will not be hurrying back although we still have money left on one of the vouchers.

The food was very underwhelming!! Main course overly salty. Breakfast disappointing, yogurt and fruit salad were luke warm. Scrambled egg over cooked dry and tasteless and presentation very poor. For a beautiful hotel in a wonderful setting the food is definitely letting them down. Disappointed ☹️