Ponta da Lagoinha 근처 호텔

Magnificent hotel with exceptional service. In particular, a big thank you to Daniela, very professional and efficient, who was able to find solutions to all of our needs (2 families; 8 people), and always with a smile.Magnificent hotel with exceptional service. In particular, a big thank you to Daniela, very professional and efficient, who was able to find solutions to all of our needs (2 families; 8 people), and always with a smile. Congratulations and many thanks!

Excelente hotel,desde su ubicación ( a mi entender a minutos de la playa más amena de Buzios, Ferradura)sus instalaciones,servicios y personal. Muy buen desayuno,limpieza y empatía con el turista. El mozo del restaurante un capo, siempre de buen humor y atento a nuestras necesidades Los chicos de la recepción abiertos a ayudar.

The room was not a suite but a normal hotel room which needed updating. The products in the bathroom were cheap and so were the towels, and no soap or iron was provided in the room. The toilet paper could not be put in the toilet. The steam room was full of insects. The pool was big but needed cleaning. The breakfast and location are good. The staff are friendly and helpful. When we arrived we found mosquitos in the room. At night, we could hear skunks fighting loudly.

Everyone at the hotel does their best to make you feel at home. Breakfast is wonderful and so is the service. Adriana and her partner are amazing! So are the people at the reception desk, cleaners, managers, housekeeper, maintenance crew... all the staff, indeed! The room was lovely and all the hotel is very nice and spotless.

Wonderful location, definitely worth paying extra for sea view room. Staff are all very helpful and friendly despite mostly speaking very little English. Rooms are a little dated and storage for clothes is very limited. Swimming pool is Very small, ok to cool off but not good for swimming. Breakfast is good.

방은 매우 좋고 편안하고 깨끗하며 멋진 전망을 가지고 있습니다! 개선점: 나는 파디 달콤한 멋진 파일렛을 주문했고 매우 나빴습니다. 아침 식사는 정직하고 맛있습니다. 2) SPA. 제 3자 회사라는 것을 알고 있지만 tb를 개선해야 할 필요가 있습니다. WhatsApp을 통해 마사지를 요청했고 마사지 치료사는 어떤 식 으로든 응답하지 않았습니다. SPA와 연락을 취하기 위해 게스트 리셉션에 요청해야했습니다. 그들이 마사지에 도착했을 때, 관계자들이 서로 마사지를 했기 때문에 그들은 내 말을 듣지 않았고, 제약을 완수하기 위해, 그들은 나에게 마사지를 청구했을 때 제약을 통과했습니다. 그들이 끝내자마자 지불 할 것이라고 말했습니다. 서비스. 나쁜 경험.

This is a great place to be. We enjoyed everything. The people were very kind, the food is excellent and the pool is very warm. The beach is about 90 meters away so you can walk. If you’re going with kids don’t doubt this is the place. Just check that you’re getting the closest rooms if you don’t like ladders. Hope to go again!!

A concept hotel is a Great place, equiped with great staff, all full of details and very on top of every tiny thing. Amazing experience. Cleaning and room service is always ready and they do everything without you noticing. On top, the place, pools and facilities are state of the art.

We arrived 30 minutes prior to our checkin and the concierge told us our room wasn’t ready. No big deal. We had 2 rooms (one for my family and one for my sisters) so I gave them both our names and went for lunch. I informed them my sister would be arriving later in the day. My family went and had lunch and when we went back upstairs they said my room wasn’t ready, but my sisters was (even though I told them my sister was arriving LATER IN THE DAY). When my sister arrived we all went to our rooms and realized they were too small and asked for an upgrade. This was a mission since the same lady thought we were disputing our reservations but all we wanted was to upgrade (my sister and I are fluent Portuguese speakers, we are native to Brazil, so it was NOT a language barrier) We FINALLY upgraded and our new rooms at 4PM (3 hours after I arrived). They said the room needed to be cleaned and asked us to wait. No issue. UNTIL it was past 8:30pm and our room was STILL not ready and we had 3 kids in our party that needed to go to bed. At this point we found out that THE ENTIRE RESORT HAS 1 CLEANING LADY and that was why this was taking so long. Ou rooms were only ready at 9:30PM. When we went to speak to the manager, he completely disregarded my sister and would only speak to my husband which was very sexist. He and the whole staff truly offered ZERO assistance to make anything better, and this was ALL ON THE FIRST DAY. Cherry on the cake, the bar only has 1 bottle opener and the towels are stained and old. The staff and manager are unequipped and undertrained. Terrible experience.