Quality Inn Arlington

The property was old and noisy. however that wasn’t my real problem. I booked through Priceline. I was asked for a credit card by the hotel when I checked in for "incidentals" without notice they billed me a $2.50 "service charge"! I wouldn’t even know if I hadn‘t noticed the credit card bill. I don’t think most people would notice, never mind bother fighting the charge (including me) and they know it. A thief is a theif… $2.50 or $1000… I won‘t be back.

The place needs some major tune-ups -- furniture looks shopworn. Terrible shower. Crummy towels. Receptionist acted like she would have preferred to be elsewhere. Nothing of interest nearby. In short, stay somewhere else!

March 19,2023 - $320 cash was stolen out of my room by an employee while I was at breakfast downstairs. They reviewed video which showed an employee entering and leaving the room. General manager, Jaskaran Natt, was contacted by manager Brenda and stated he would be at the hotel in 20 minutes to write me a check. He never came. I told them I needed to get on the road. Brenda had front desk give me $195 in cash and said $125 would be sent via Apple Pay. They never sent it. After numerous unanswered calls, texts and emails I gave up. Instead, they gave the employee/thief my cell number and where I was from. He wanted to meet and talk to me! Very unprofessional and poor customer service.

We had made our reservation a few months in advance to ensure having a room. After checking in on time, we were given a room where we left our belongings and headed to our event. After a long, exhausting day in the sun, we returned to the hotel late in the evening only to find that our belongings had been removed and the room was issued to other guests. We are seniors in our 70’s and so this was especially heart breaking and frustrating, as well as unbelievable. Shameful!

Clean, quiet, comfortable place to stay when traveling. Staff, guests, and people in the surrounding area have all been friendly and welcoming since our first day here. This is our third day here and I have no complaints!