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When we went to check into our hotel that we booked via Price Line while travelling many hours we were told that check in was not until 3pm. It was 2 in the morning and there were rooms available but they made no attempt to get us a room. We were told the reservation was not for the correct day and maybe that was true by accident since we reserved it late in the evening while travelling. However most decent human beings would allow you to stay or alter the reservation or honor it at the very least. Not these scumbags. They said ”Check in is at 3pm” and offered nothing else. Not to mention that we had to wait 20 minutes for someone to even come to the front desk. When we tried to get refunded via the hotel would not and said we were a ”no show”. We tried to work through the Priceline support and they called the hotel and were not able to get anything done. When I called I got the run around and they said they'd take a note and get back but never did. I finally got ahold of Maria who transferred me to Mike at (580-226-1761). When I called that number to try and get help he denied who he was. This place is terrible and I would avoid it like the plague. All we wanted was a refund for 50$ but you were unwilling. I hope you lose 50x times the amount of money from people reading this review than you would have if you would have just at least been decent and worked with us. Your business has some serious flaws with customer service and well basically everything else judging by the other reviews. Any one reading this should just go down the road to the Hilton Garden Inn and stay there and don't waste your time with this place.