The bar, hotel, rooms, restaurant and all the staff in the hotel are absolutely amazing and so helpful. The only thing is that at peak times the small bus is not enough to get everyone down to the town should you be venturing out at night or not brave enough yet to ski in and out. My only criticism is the ski hire. Never ever hire anything from the ski hire place in the garage. It is pretty difficult to as it is always closed as the lady who works there is always on a break or outside smoking and the opening times are when you want to be out skiing. If you miraculously manage to hire equipment you will regret it. There is a poor range. The lady is rude and unhelpful and clearly hates her job. They have a very poor selection of equipment and most of it very old and clearly damaged and they don’t care. We were given helmets with dents in them, poles that were bent. Snowboarding shoes that were so worn that mid red run they ceased to hold the foot in. The ski boots were in such bad condition that I had to go up three sizes from my normal ski boot size and only after there were no extra sizes was I forced to take the boot she had given me, whereby the surly lady forced my foot into the boot manually and when I told her it was sore, this is life, she told me. Feeling intimidated and like I had no option I took them. When I headed up to ski school the following day I could not put them on and the instructor was horrified at the state of the boot and that anyone had forced my foot in and the amount of pain I was in to achieve this. I mean I know that ski boots aren’t a slipper but this was different level. I had to immediately hire new boots at the nearest hire shop which actually felt like slippers and have my dodgy skis altered by the shop who seemed a little distressed about the state of the equipment. The new boot felt like fluffy slippers in comparison and my friend who had boots from the white angel was jealous at how I slipped in and out of them and my foot emerged with no damage, bleeding or blisters. A hotel where the standard is so high in all facilities and staff the ski hire place and the thoroughly unpleasant human that works there is a real downside. When I returned my boots and told the lady what had happened on the mountain she just smirked and walked away. She clearly could not care less. The good news is there are plenty of very good places to hire equipment and easy to get to from the hotel, so don’t settle for it ever. Hopefully the opening times and the horrible lady working there will thwart you before you start.
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