햄프턴 인 & 스위트 앤 아버 웨스트(Hampton Inn & Suites Ann Arbor-West)

Over charged for the rooms, floor was dirty in the room, pool was freezing

這次住宿經歷實在令人失望，無法稱之為酒店的水準。我為了家人來安娜堡讀書選擇了這家酒店，然而兩天的入住卻成為了一場噩夢。電梯故障，不得不兩天裏不停地徒步負重上下樓梯。空調也完全不能正常製冷，不論開關狀態都發出刺耳的噪音。衞生間的電燈壞了，第二天竟然沒有熱水可用，甚至讓人無法洗個痛快澡。我多次要求維修或更換房間，但酒店服務人員卻告知大部分房間都是這種狀況，甚至沒有多餘房間，可笑的是酒店停產位基本上都是空着的。整夜的折騰下來，即便關閉空調仍然伴隨噪音，無法入眠，更別提洗漱了。早晨的早餐也是令人大失所望，衹有小麪包和飲料，毫無豐富選擇。雖然我在攜程預付了房款，但卻無法退款重新選擇酒店，而在退房時，他們竟然無法提供賬單，聲稱是系統故障。總之，我強烈建議攜程終止與這家酒店的合作關係，並且呼籲大家不要考慮預訂這家酒店。

中規中矩的歡朋，還不錯

We chose this particular hotel because someone we were traveling with really enjoys swimming. Unfortunately, when we checked in we were told the pool was closed. We went and looked at it and you could tell the filter was working and the water was clear. However, the water was ice cold.

The place was clean. Housekeeping was very friendly. There had been snow earlier in the week and the parking lot should have been better plowed. Our wheelie bags were plowing thru 2 inches of brown slush & getting dirty. One of the elevators was out. Bathroom door very hard to close. Carpeting frayed in some areas. Overall nice, but was expecting better from Hampton.

Stay was fine, but was very disappointed that there were no waffles. Might mean I’m too fat, but this is one of the reasons we pick Hilton hotels. Said machine was broken. You’d think they’d have more than one machine for instances such as this.

We specifically came to this hotel for a hot tub and pool for new years. I called a week before to make sure they were both working. We took the kids to the pool on New Years eve and the hot tub was out of order and the pool was very cold. The chlorine levels were burning our eyes just sitting in there, the kids eyes were red for a couple days. Then my granddaughter went to shower because she was cold and there was no hot water. They had to 'reset' the boiler, so she had to wait an hour to shower. The only reason I booked this hotel was for the hot tub, very disappointing. The front desk offered to cancel our room for us, lol where were we supposed to go at 7p? There is only 1 rolling chair and 2 little ottomans in a suite for 6 people once the sofa couch is pulled out, and no hooks for anything by the door. The closet with hangers is inside the bathroom. Nice large room, but very awkward.

Hotel wasnt taken care of very well, pool was freezing, hot tub wasnt in working order, hair was in our bathroom from not being properly cleaned.

Our family stayed here in a studio 2 queen room. Loved the space and the pool was comfortably heated. The whirlpool wasn't working though and the water for the shower in the room did not get very warm. Breakfast was good, though no waffle/pancake maker available. We would stay again!