인기 앤아버 햄튼 바이 힐튼 호텔

우리는 체크인부터 체크아웃까지 이 호텔에서 부정적이고 실망스러운 경험을 했습니다. 정전이 발생하여 이 호텔에 머물기로 결정했습니다. 인터넷에서 퀸 사이즈 침대가 2개 있는 방에 $155라고 나와 있었습니다. 남편이 전화를 걸어 예약을 했다. 도착하자마자 우리는 방이 없다고 들었으므로 잠시 기다려야했습니다. 프론트 데스크 직원은 남편을 크게 불렀습니다(그녀는 ”Mr. Smith”가 아니라 ”Smith!!”라고 말했습니다). 그리고 우리는 희미한 책상 조명만 작동하는 방을 제안받았습니다. 욕실과 침대 옆의 조명이 작동하지 않았습니다. 나중에, 그들은 전기 회사가 전기 사용에 제한을 두었다고 설명했습니다. 우리는 샤워를 하기 위해 ”전화의 손전등”을 사용하라는 말을 들었습니다. 우리가 온도를 더 높게 설정하고 그렇게 깨끗하지 않더라도 방은 추웠습니다(피곤함). 체크아웃할 때 프론트 데스크에 아무도 없었습니다. 10분을 기다렸는데 직원이 마지못해 나왔다. 그녀는 우리에게 $240를 청구했습니다. 나는 그녀에게 이유를 물었고 그녀는 ”전기가 가득하지 않았기 때문에”라고 말했습니다. 이 호텔이 기본적으로 이용했기 때문에 우리는 매우 실망했습니다. 정전 중에 정상 가격보다 100달러 더 청구하여 머물기 위해 따뜻하고 조명이 켜진 곳이 필요한 우리 중의 사람들. 서비스 품질과 위생 기준은 실망스러웠습니다. 남편은 나중에 힐튼 고객 서비스에 전화를 걸었지만 그들은 전혀 좋지도 이해도가 아니었고 30-40 분 이상 전화를 여러 번 옮겼습니다. 우리는 힐튼 명예 회원이되었지만 메리어트로 전환 할 것입니다. 마지막 메모 : 우리가 체크인하기를 기다리고있을 때, 종이가 많은 노숙자가 무심코 들어 와서 프론트 데스크 건너편 조식당에서 종이컵을 들고 디스펜서에서 커피를 마시려고 했습니다. 그는 커피가 남아 있지 않다는 것을 깨달았을 때 컵을 뒤로 넣었습니다. 앞에 직원이 두 명 있었다 책상과 청소 직원이 그와 가깝지만 그들은 정말로 신경 쓰지 않았습니다. 이 사람은 자주 방문하는 것 같았습니다.

Unsatisfied with our stay for many reasons. The first reason is because we picked this hotel because of the promise of the shuttle to the Art Festival, and it was listed NOWHERE on the website that the shuttle was running ONLY two times (10 and 11). The fact that it is only running twice for drop offs and twice for pickups is NOT OK. Secondly, the person who checked us in (around 12:30-12:45 on Saturday) was not helpful or really that friendly. She was unaware of ANY other place around the very busy and large area of Ann Arbor that we could take a shuttle to get to the Art Fair (which there were at least 10-12 different places that we found prior to taking an Uber and having to pay to get ourselves to the art fair). Third, the room was $250 a night, which is an exorbitant amount of money for the tiny room that we stayed in. Fourth, the breakfast wasn't the greatest either. The water was not cold at all either. Fifth, in our room, there is nothing that makes this hotel special from any other. There is no real ”hotel book” that you see in EVERY other GOOD hotel. We did see that there was the one that you could scan, but it barely told us ANYTHING. Sixth, the bathtub water pressure was slow and took forever to fill up. Seventh, there were no amenities in the hotel room/hotel to make it feel homey or home-like. There were no glass in the entire hotel to use according to the not helpful front desk concierge as well as very little cups or bathroom needs in our room. There was no table/chairs or even any place to ”move around” in our room. Overall, we were promised a shuttle when we arrived there (That was a fall out and blatant oversight because NOWHERE on the website does it mention ANYWHERE about a time of the shuttle, which says to ANYONE who is staying at the hotel that the shuttle would be running THE ENTIRE DAY!) This is the MAIN reason why we picked this hote, which means we would NOT have picked this hotel had we known that the shuttle wasn't all day LIKE WE WERE PROMISED ON THE WEBSITE! The rooms were small, the breakfast was average at best and when we come to Ann Arbor Art Festival again, we will be taking advantage of other hotels (probably like the Hyatt because we saw that they were actually smart and competent humans and had a shuttle/bus running more than twice a day on what appears to be their busiest festival of the year). Very disappointed! The hotel is very outdated and warn out. It needs SIGNIFICANT updates to remain competitive (the elevator was VERY loud and the floors were not updated well-dirty and still old as well as the paint peeling in the hotel.) Unsatisfactory Stay :(