Our recent stay was unfortunately a letdown, especially considering the high price tag associated with the experience. This was our second visit to the hotel. The issues encountered during our previous stay were disappointingly prevalent once again. Upon arrival, the reception area seemed disorganized, with guests left standing in queues. Another issue is the exorbitant prices charged for food at the hotel and extra wishes at breakfast are incurred with extra charges. Staff at restaurants are however generally very friendly and forthcoming. The indoor pool is not adequately heated. Additionally, the outdoor pool being uncovered means that guests are left exposed to the elements, resulting in an unpleasant experience in such weather. On multiple occasions, our fresh towels placed at the entrance to the outdoor pool were inadvertently taken by other guests, prompting us to hurriedly retreat indoors without a towel. Furthermore, the staff at the reception desk is uninformed. Upon enquiring about their outside disco we were given inaccurate information that the event was for staff only. Later, we discovered that this was not the case, highlighting a lack of communication and knowledge among the staff. In conclusion, my recent stay left much to be desired. The high prices coupled with subpar amenities and services failed to justify the overall experience. I hope that the hotel management takes note of these shortcomings and works towards improving the quality of service provided to guests in the future.
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