페어필드 인 & 스위트 앵커리지 미드타운(Fairfield Inn & Suites Anchorage Midtown)

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.

機場到酒店班車需要打電話，其他都好

정말 화가 났어요. 수영장은 유지 보수를 위해 폐쇄되었으며 수영장을 사용하기 위해 "자매 호텔"로 걸어갈 수 있다고 말했습니다. 프론트 데스크의 여성은 태도가 있었고 "대부분의 사람들이 예약하기 전에 전화하는 이유입니다"라고 말했습니다. 그것은 웹 사이트 나 내가 물은 원인이 아니었고 그녀는 아니오라고 말했고 그것이 대부분의 사람들이 전화하는 이유라고 말했습니다. 그들은 나를 자매 호텔 Crowne Plaza로 옮기지 않을 것입니다. 우리는 차를 타고 수영하러 가야 했습니다. 왜냐하면 이 소녀들이 수영 후에 추위 속에서 건물 주변을 끝까지 걸어다니게 할 수 없었기 때문입니다. 그래서 우리는 먹고 영화를 보기 위해 방으로 돌아가서 프론트 데스크에 전화를 걸어 TV에서 Netflix에 연결하는 데 문제가 있다고 말했습니다. “아, 안 돼요. 그래도 Wi-Fi가 있습니다.” 나는 잠시 화를 풀기 위해 복도로 나갔다. 들어 가는데 열쇠가 작동하지 않습니다. 나는 단지 내 아이가 친구와 함께 즐겁게 수영하고 영화를 보기를 바랐습니다. 또한 정식 아침 식사가 제공되지 않는다고 들었습니다. 나는 편의 시설과 좋은 리뷰 때문에 호텔을 선택했지만 내가 지불한 모든 경험을 얻을 수 없었습니다.

Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good

The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.

I could find a light switch for the lights on each side of the bed. I did a thorough search too.

Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.

Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.