SpringHill Suites Anchorage University Lake

Very clean friendly awesome swimming pool for big family

I don't like when hotel rents a room to a person (local) and they bring the whole family and friends for a birthday party and occupy the whole pool and lobby area. It becomes a common thing for hotels with the pools in Anchorage

That is was nice and clean. The pool was awesome. The towels were also being checked and replaced. Front desk personal were friendly and helpful.

The staff was wonderful communication about the pool and jacuzzi was fantastic although found a mug root beer soda bottle behind the bed frame and popcorn above the microwave. Enjoyed the fact that the body wash, shampoo, and conditioner was above any where I’ve stayed at.

It was unacceptable to turn the hot water off two days in a row from 8 am until after 3pm. I realize there is never a good time for this but to turn it off before 10 am was crazy. Easily could have done 10 till 5 and had way less negative impact. The fact that the heat didn't work in the first room was not great but you were quick to get us into another room.

Guest service was superb! The complimentary breakfast was really nice and hotel was clean and updated! Pool are was wonderful and loved the hours for pool!

Reception people not friendly. Did not greet on arrival. saw me did a few things then came over. No one at desk with check out. Came down waited, cleaned off car, came back waited, housekeeper called for person, waited, left. Bed saggy and uncomfortable. Ice bucket dirty. Made me concerned about using coffee maker etc. House keeper cleaned with some kind of spray

Cleanliness of the sink is bad it's building up and no one has scrubbed it in a long while.

It was a very nice stay will be staying again excited to use the pool