레지던스 인 애너하임 힐스 요바 린다(Residence Inn Anaheim Hills Yorba Linda)

感覺還不錯的家庭酒店

前台服務非常好

The room was so big my 8yo gasped and said she wanted to “explore” it. Full-size fridge and freezer. Incredibly clean. Very comfortable bed (though the fold-out couch mattress was past the end of its life and was like sleeping on a trampoline, my 8yo said). Lots of usb plugs. Breakfast was lavish: sausage, eggs (scrambled and hard boiled), potatoes, waffles with several different toppings, fruit, bagels and cream cheese, pastries, coffee, juice…lots of indoor places to sit. Also nice seating at tables by the pool. I sat there for a long phone call and it was pleasant and relaxing. There’s a Target across the street. We stayed here to go to Disneyland. Free parking here, and it took 22 minutes to drive to the Toy Story parking lot. Highly recommend- if you’re going to drive, be comfortable! They serve breakfast starting so early, we are at 6:30 am on a weekday before heading to the park.

We booked our stay for 6 nights, when we did the check in, no one told us about not having a housecleaning to the rooms, and how things worked. We saw people leaving thing on the hall, so we did the same. After a couple of days, we ask for more towels, and was told that a person would "refresh" the room, so I taked the trash, and there were give us new towels. But no one showout. We were told that on Saturday a person would accually CLEAN our room, but again, no onde appear for that, even our trash was in our door, and to add out toilet clogged was there after a long day in LA. We were really tired. I went to the concierge, and I think was the supervisor, she changed our room for our last night. Really helpful but dindn't change my mind about the proprety. I barely recomend anyonde to stay there for more than 2 days.

We’ve stayed here often and never before had the issues getting our room that we had this time. My husband got there at 3pm and there was a line of at least 10 people waiting and only one front desk person. Then the manager came out and said check in time would be 4 but our reservation said it was 3. At 4:15 when we came back, another line of about 8 people and almost 45 minutes b4 we got room. The front desk person was NOT to blame —- she was working fast and was courteous and diligent. The computer system didn’t cooperate and she should have had another person helping her check in. Why wasn’t there more help for her and for housekeeping that was behind apparently bc the night before had been completely full? Why did the manager lie about check in time instead of helping the check in person or housekeeping?

Absolutely horrible. Closet was broken, doors wouldn’t open. Worse part was that housekeeping was supposed to be coming every other day. I was staying for two weeks. The skipped my last three scheduled cleaning. When I called to ask of housekeeping would be coming by I was told that housekeeping was done for the day and they wouldn’t come to my room. But they could send towels if I wanted. Same thing every time. Not even an apology! To top it all off, I woke up next to what I hope was a spider and not a bed bug.

The Hot tub was not working, and I was not told in advance, The AC thermostat was way off. We set it to 70, and it was like 85 in the room. We ended up setting it to 62 to get it to 70. We tried logging into Netflix on the TV, but it was not letting us log in. The pool was not clean at all. We really wanted to chill and relax in the hot tub and then watch some Netflix. I just killed are plans

The rooms were very spacious and had full kitchens, which are great for longer stays. The breakfast dining area was nice and had a good variety of offerings. We did not have time to use the amenities, but will enjoy using them another time, when we travel to the area again.

This is our 4th time staying here and again, zero complaints. Stayed here for 3 nights and we decided to extend our trip and stayed an extra night. All 4 nights we didn’t hear a peep and we stayed on first floor near entrance door. We have 2 young kids, so we would hear everything, but didn’t hear a thing. Area is super quiet and safe. Will definitely be coming back.