페스타나 암스테르담 리버사이드(Pestana Amsterdam Riverside)

Petit déjeuner au top, un large choix et des produits frais, le service au top aussi, bon emplacement centre ville pas très loin, propreté de la chambre à revoir

A beautiful hotel with amazing service, the staff are incredibly friendly. I would definitely stay again!

這家酒店推薦。實在一棟老建築，酒店裝修風格很喜歡，有很多瓷器的元素，而且服務很棒。周圍交通超市都很方便。

Bel hôtel, chambre de bonne taille mais hélas le lit est un peu trop dur. Dommage. Le petit déjeuner est satisfaisant. L’hôtel est éloigné du centre et le métro est loin, le tram n’est pas juste à côté non plus.

完美的體驗！強烈推薦！

Had two nights at Pestana and even though the staff was very nice and kind, the room neat and somewhat large and at a prime location the stay was rather awful. I was “stored” at the ground floor behind the restaurant, meaning I had to pass through the breakfast buffet in morning and dining guests in the evening. Adding to this the room was extremely noisy. It was located under a staircase of some kind, and whenever someone was walking on this, the room was more or less shaking and scrambling. This, together with a rock hard bed meant less than zero sleep. I’m normally not picky and usually noisy environments doesn’t affect my sleep, but this was at another level. At check out I could understand on the receptionist that they normally don’t use the ground floor level rooms unless everything else is occupied. Would have been nice with this disclaimer up front. Definitely suggest you flag this when booking at this place; don’t settle for ground level rooms - let alone room 1008.

The hotel didnt offer ANY of the Gold benefits that i could eventually get. Breakfast below average compared to other hotels at same level. Not very friendly staff at the check-out.

Very friendly staff, but not a 5 star hotel at all. Room was clean, except for the black fungi in the shower. There where broken curtains, tv cables hanging loose, a stain on the couch, holes in the bath tub (fixed with wall filler), a dented cheap bin, not enough coffee, creamer, tea, etc. for two people, an empty minibar ("I could use the minibar at the reception"). A very friendly, but messy, check in; which I got vouchers for. At first, at checkout, I couldn't use the vouchers on roomservice, only in person at the bar... The 20% discount as a vip member was never adjusted. The spa is small and very noisy. Especially in the afternoon when there where a lot of noisy kids, with no supervision. The kids are allowed until 19h, and not untill 18u (hotel website). Used towels are lying all over the place. There's no cold/ice water bucket/bath (except for a small shower) and no drinking water. There isn't a hot tub, jacuzzi, etc. The sauna is ok, although you feel like sitting in a shop window. The pool is fine, but in the area there's a lack of warmth and green. Absolutely not a relaxing atmosfere. Using roomservice wasn't a 5 star experience either: for €20 for 2 glasses of wine, I'm used of being offered options... apparently we've got the standard chardonnay. And ending the conversation in an annoyed way with: "is that all?!" is not the way you should talk to your guest. This hotel needs their processes and service strongly adjusted, until then very unrecommendable

Up until the point the hotel lost some of my property, the stay was going ok. I tried to raise this issue with reception on checkout but they seemed uninterested and asked me to send an email to them explaining the situation. To this day, I’ve not had a response from the hotel as to what their policy is for losing guest’s items and how they compensate for doing so……: