호텔 스마일 레지던시(Hotel Smile Residency)

Hotel is near the golden temple & jalianwalaa bagh corporative staff humble with clients & clean rooms

I am writing to express my extreme dissatisfaction with my recent stay at your hotel. The conditions were far below acceptable standards, and I feel compelled to bring these issues to your immediate attention. Firstly, the room was not hygienic, and there was a strong smell of cockroaches throughout. This made our stay extremely uncomfortable and certainly not worth the money we paid. Additionally, the room lacked basic amenities such as a working television, hot water for bathing, and proper lighting. The switchboard was broken, and there were several maintenance issues like a broken mirror. The room service was also disappointing, with no doorbell, a foul smell in the bathroom, and bed sheets that were in a pathetic condition. This situation was especially distressing as I was accompanied by two children who were scared due to the presence of cockroaches. Given these circumstances, I urge you not to recommend this hotel to anyone else. I also request a refund for the inconvenience caused during my stay. I have always heard great things about your hospitality, but this experience has been the worst by far. Please address this matter urgently and arrange for a refund. I have attached pictures depicting the issues for your reference. Thank you for your prompt attention to this matter. Sincerely, Manish Wason

Near to golden temple. Rooms are not so good but okay for short stay. Washrooms are not clean. Standalone building.

No issue, it found easily. Wi fi not working, overall experience was good. All staff found co operative.

The experience was horrible the pvp design of fan just broke and fall on the fan and cockroaches in room no response from reception

Very bad service not clean room staff behaviour very bad bad location linene very darty room key not provided

Wrist experience ever, room were very dirty blankets mai se smale aa rhi thi, 3 bndo ki booking pr k oi extra bedding provide nhi ki gyi.

The worst hotel i have ever seen, i booked at the time of holla mahalla and paid rs per day, but there are so many other options available in just rs with much better conditions, hotel smile residency, never suggest to anyone.

The room was very bad. Very conjusted and not clean at all. The experience was very bad. Not supportable staff.